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More Than 1.8 Million Uses of the 'System Requirements Lab' Translates to Customer Satisfaction
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SANTA CLARA, CA—APRIL 24, 2006—Buying PC games got a lot easier for consumers who have surfed to www.nzone.com, a NVIDIA (Nasdaq: NVDA)-designed Web portal for gamers, and used the site's "System Requirements Lab", a special Web-based tool that allows them to check the hardware configuration of their PC and see if they have the necessary hardware to unleash a gaming experience that is rich in visuals and strong on performance.
On average, consumers are using the Systems Requirement Lab to conduct approximately 15,000 tests per day to determine their hardware compatibility against an extensive list of software titles including such hardware-intensive games as Tomb Raider:Legend and Elder Scrolls IV: Oblivion. By being able to check on their hardware status before they buy the game, consumers can make educated purchasing decisions, which helps to reduce the rate of software returns that plague both online and brick and mortar retailers.
"Gamers have titles like The Lord of the Rings: The Battle for Middle-Earth II, TimeShift, F.E.A.R., and Elder Scrolls IV: Oblivion at the top of their wish lists," said Howard Tong, Vice President of Newegg.com. "With so many games demanding the latest in PC hardware, NVIDIA offering the System Requirements Lab couldn't have been more timely. It is designed with our customers in mind and ultimately allows us to better serve them."
Powered by technology from Husdawg LLC, the System Requirements Lab is an easy-to-use analysis tool that instantly provides a detailed snapshot of a user's computer system configuration and compares it against the minimum and recommended system requirements for specific PC games. Users with compatible hardware will be given a "green light," while users with systems that may not be properly equipped to play the latest PC games will receive advisory information on how to upgrade their systems.
"The System Requirements Lab is a convenient and time-saving tool for gamers who want to ensure a high quality PC experience, said Bill Gardner, CEO of Eidos. "With all of our PC title releases, including the highly-anticipated Tomb Raider: Legend and Hitman: Blood Money, we expect an upsurge of gamers keen to test their systems for game compatibility. We believe that giving consumers the power to test hardware compatibility before they buy, helps reduce customer support calls and dramatically decreases returns to retail. In short, the Systems Requirement Lab enables users to have the best game play experience possible and helps promote a healthier PC market for everyone."
The incorporation of the System Requirements Lab further extends the NVIDIA "The Way It's Meant to Be Played" program, which singles out games created on and played best with NVIDIA hardware to make it easier for consumers to achieve a stellar gaming experience. The System Requirements Lab can be accessed via the NVIDIA nZone Web site at www.nzone.com.
"Our relationship with NVIDIA reflects the growing commitment companies have in providing consumers with the best PC experience," said John Hussey, CEO Husdawg, LLC. "Consumers at all levels find the System Requirements Lab is easy to use—pick a product and click a button—and very accessible. Since we don't collect any personally identifiable data, consumers can use this product with confidence."
About Husdawg, LLC
Husdawg, LLC, founded in 1991, is a developer of advanced applications and custom software utilities for software publishers and hardware manufacturers. The company pioneered electronic registration for software products and has delivered customer relationship management solutions and technology used by tens of millions of consumers across more than one hundred clients in the software and hardware industry. For more information, visit www.systemrequirementslab.com.
About Eidos Interactive Ltd
Eidos Interactive Ltd is part of SCi Entertainment Group Plc (SEG) one of the world's leading publishers and developers of entertainment software. Following the acquisition of EIDOS Plc in May 2005, the Group has a valuable combined portfolio of intellectual property including: Tomb Raider, Hitman, and Commandos. For more information, please visit www.eidos.com.
Newegg.com is an online e-commerce company that has created a powerful channel for manufacturers of computer hardware and software, consumer electronics and communications products to reach the do-it-yourselfers, hard core gamers, students, small to medium-sized businesses, IT professionals, resellers and consumers that desire a comprehensive digital lifestyle. At the Newegg.com website, consumers can find the latest technology parts and products, along with product information, pictures, how-to's, customer product reviews and opportunities to interact with other members of the technology and game enthusiast community.
Founded in 2001, Newegg.com has more than five million registered customers and more than 1200 employees globally. Newegg.com headquarters are in City of Industry, Calif. For more information, visit www.newegg.com. Once You Know, You Newegg.
NVIDIA Corporation is the worldwide leader in programmable graphics processor technologies. The Company creates innovative, industry-changing products for computing, consumer electronics, and mobile devices. NVIDIA is headquartered in Santa Clara, California and has offices throughout Asia, Europe, and the Americas. For more information, visit www.nvidia.com.
Certain statements in this press release including, but not limited to, the benefits of using System Requirements Lab, reduction in the number of software returns, an increase in the number of gamers who will want to test their systems' compatibility for certain games, and reduction in consumer support calls are forward-looking statements that are subject to risks and uncertainties that could cause results to be materially different than expectations. Such risks and uncertainties include, but are not limited to, software bugs, delays in the release of new PC game title releases, production of erroneous or incomplete information by System Requirement Labs as to PC and game compatibility, generation of inaccurate information as to system upgrades by System Requirement Labs, changes in gamers' wish lists, user error, market acceptance of new products and technologies, manufacturing defects, and other risks detailed from time to time in the NVIDIA reports filed with the Securities and Exchange Commission including its Form 10-K for the fiscal year ended January 29, 2006. These forward-looking statements speak only as of the date hereof. NVIDIA disclaims any obligation to update these forward-looking statements.