Troubleshooting - Reference

If an NVIDIA vGPU software system fails to obtain a licence, investigate the following as potential causes for the failure:

• Examine the log of significant licensing events for information about the cause of the failure. Licensing events are logged in the plain-text file %SystemDrive%

\Users\Public\Documents\NvidiaLogging\Log.NVDisplay.Container.exe.log

• Check that the client configuration token is configured correctly.

• Run a network ping test from the NVIDIA vGPU software system to the licence server address to verify that the system has network connectivity to the licence server. Verify that the date and time are configured correctly on the NVIDIA vGPU software system. If the time is set inaccurately or is adjusted too far back in time, the system may fail to obtain a licence.

• Verify that the licence server in use has available licences of the type required by the NVIDIA vGPU software feature that the NVIDIA vGPU software system is configured to use.

Related topics

• Manage Licence - Reference

©2022 NVIDIA Corporation. All rights reserved. Licensing