NVIDIA Business Critical Enterprise Support
- Technical support through a 24x7 online support portal
- Access to tracking tools for bug reporting and issue resolution
- Access to knowledge base materials and product documentation
- Diagnosis and resolution of operational issues for qualified issues
Technical Account Management Services for Base Command Platform
- A dedicated, single point of contact from the NVIDIA Enterprise Experience Team
- Regular meetings during the terms of service to provide support, best practices, and sample runs
- Plans for upgrades to Base Command Platform’s cloud service and associated software
- Forecasting of usage trends for plan renewal
- Handling of escalations for technical issues during business hours