# AI Solutions for Telecom Operations

Generative and agentic AI transform customer experience, network operations, and business operations.

[See AI Leaders in Action](https://www.youtube.com/watch?v=R_XCjOaGvnU)

## Transform Customer Care, Streamline Network Operations, and Unlock New Value From Your Data

Telcos across the globe are moving from siloed, reactive processes to AI-powered operations built on NVIDIA AI Enterprise, including NeMo™, NIM™ microservices, and AI Blueprints, combining domain-tuned AI models, agentic AI, and generative AI copilots. These platforms help optimize complex multi-vendor networks and surface real-time business insights—lowering OPEX, improving service quality, and opening new AI-driven revenue opportunities.

### Bringing Trusted, 24/7 AI Agents to Telecom Operations

See how NVIDIA is enabling autonomous agents to safely execute telecom workflows.

[Read Blog](https://blogs.nvidia.com/blog/telecom-ai-agents-dtw-ignite-2026)

### How Telcos Build Autonomous Networks With Agentic AI

A practical guide to the stack telcos use to evolve from automation to autonomy.

[Read Blog](https://developer.nvidia.com/blog/how-telcos-build-autonomous-networks-with-agentic-ai)

## Use Cases

### Discover How AI Is Improving Telecom Operations

#### Autonomous Networks

Build self-driving networks that plan, reason, and act.

Agentic AI is reshaping how telcos plan, operate, and optimize their networks, turning network and operational data into continuous, closed‑loop decisions across the entire network lifecycle.

Large telco models (LTMs)—AI models fine‑tuned on telecom data—power specialized AI agents that interpret operator intent, reason over performance and cost trade‑offs, and invoke the right network tools to safely put decisions into action.

Generative AI copilots give NOC, engineering, and field teams a natural-language interface to those agents, to query the network, triage incidents, simulate changes using digital twins, and guide on‑site repairs to improve network performance, reliability, and customer experience.

[Learn More](https://www.nvidia.com/en-us/use-cases/network-operations-assist.md)

#### Hyper-Personalized Customer Experiences

Make every interaction proactive and personalized.

AI platforms analyze behavioral, transactional, and network context to give contact‑center personnel and AI agents real‑time summaries, intent detection, and next‑best‑action recommendations—enabling always‑on self‑service and faster, more accurate incident resolution. Generative AI, speech AI, NVIDIA ACE, and recommender systems help telcos turn every interaction into a hyper‑personalized experience, with proactive alerts, promotions, and bundles tailored to each customer’s usage, preferences, sentiment, and service history to reduce churn and drive upsell.

#### Autonomous Business Operations

Empower business teams to move faster and innovate.

Beyond the network and contact center, agentic AI is automating and accelerating core telecom operational workflows—from IT operations and billing to revenue assurance, HR, and field logistics. Telcos can deploy AI agents that draft and validate change tickets, orchestrate quote‑to‑cash processes, flag fraud and compliance risks, and streamline dispatch and activation—reducing manual work and letting teams focus on modernization and new services.

[Learn More About NVIDIA AI Enterprise](https://www.nvidia.com/en-us/data-center/products/ai-enterprise.md)

## Success Stories

## Explore the Real-World Impact

Learn from ‌telecom providers using AI to optimize processes, improve customer satisfaction, and trim costs.

### AT&T Drives AI Agents Accuracy, Efficiency, and Performance

AT&T is scaling AI-powered agents across its operations to deliver faster, more accurate customer service built on NVIDIA AI Enterprise, NVIDIA NIM, and NVIDIA NeMo microservices. This feedback-driven AI optimization includes data curation, model fine-tuning, and real-time evaluation.

[Read Case Study](https://www.nvidia.com/en-us/case-studies/att-drives-ai-agents-with-nemo.md)

### T-Mobile Leverages Speech AI for Award-Winning Customer Care

T-Mobile offers award-winning customer service at its Customer Experience Centers and aims to ensure customers never have to repeat themselves. To empower their frontline agents, T-Mobile implemented Expert Assist. This AI-based software transcribes real-time customer conversations and recommends solutions to thousands of frontline workers.

[Read Solution Showcase](https://resources.nvidia.com/en-us-ai-powered-operations/speech-ai-customer?lx=2dC8ST)

### Korea Telecom Trains Smart Speakers, Customer Call Centers With NVIDIA AI

South Korea’s leading mobile operator builds billion-parameter large language models trained with the [NVIDIA DGX SuperPOD™](https://www.nvidia.com/en-us/data-center/dgx-superpod.md) platform and NeMo™ framework. The AI-powered speaker from KT can control TVs, provide real-time traffic updates, and handle a slew of other home-assistance tasks via voice commands.

[Read Blog](https://resources.nvidia.com/en-us-ai-powered-operations/kt-large-language?lx=2dC8ST)

Test

Image courtesy of Korea Telecom

Previous

Next

1. Slide 1
2. Slide 2
3. Slide 3

> Ask AT&T was originally built on OpenAI’s ChatGPT functionality. But Ask AT&T is also interoperable with other large language models (LLMs), including Meta’s LLaMA 2 and the open-source Falcon transformers. We’re working closely with NVIDIA to build and customize LLMs. Different LLMs are suited for different applications and have different cost structures, and we’re building that flexibility and efficiency in from the ground floor. 

– Andy Markus, Chief Data Officer, AT&T

> With NVIDIA® Riva services, fine-tuned using T-Mobile data, we’re building products to help us resolve customer issues in real time. After evaluating several automatic speech recognition (ASR) solutions, T-Mobile has found that Riva delivers a high-quality model with extremely low latency, enabling experiences our customers love.

– Matthew Davis, Vice President of Product and Technology, T-Mobile

Previous

Next

1. Quote 1
2. Quote 2

## News and Events

Load More

## NVIDIA DGX Spark

DGX Spark brings the power of NVIDIA Grace Blackwell™ to developer desktops. The GB10 Superchip, combined with 128 GB of unified system memory, lets AI researchers, data scientists, and students work with AI models locally with up to 200 billion parameters.

[Learn More](https://www.nvidia.com/en-us/products/workstations/dgx-spark.md)

#### Technology

## Optimize Your Operations With AI

Learn about the technology powering new levels of insight and efficiency in telecoms.

### Generative AI

Use telco‑tuned generative AI to summarize tickets and network events, generate knowledge articles and workflows, and recommend next steps across care, network operations, and business teams.

[Get Started](https://www.nvidia.com/en-us/solutions/ai/agentic-ai.md)

### Agentic AI

Deploy AI agents that understand goals, reason over telco data and tools, and safely take actions—from resolving customer issues to automating network, business, and IT operations.

[Get Started](https://www.nvidia.com/en-us/ai.md)

### Aerial Omniverse Digital Twin

Aerial™ Omniverse™ Digital Twin (AODT) lets telcos create high‑fidelity radio access network digital twins to design, test, and optimize 5G and 6G deployments in simulation—reducing risk, speeding rollouts, and improving performance before changes hit the live network.

[Get Started](https://docs.nvidia.com/aerial/aerial-dt/index.html)

[Request a Consultation](#connect-us)

## Resources

## Take a Deeper Dive Into AI Solutions for Telecom Operations

1. Videos
2. Training
3. Blogs
4. Publications
5. Community

[See All](https://resources.nvidia.com/l/en-us-ai-powered-operations?ncid=em-news-376690-vt42)

### Generative AI Explained

[Generative AI](https://www.nvidia.com/en-us/ai-data-science/generative-ai.md) refers to technologies used to generate new content from a variety of inputs. It uses neural networks to identify patterns and structures in existing data and generate new content, such as images, words, and computer code. In this course, you'll learn generative AI concepts, applications, as well as the challenges and opportunities of this exciting field.

[Get Started](https://build.nvidia.com/)

### Get Started With Highly Accurate Custom ASR for Speech AI

Learn how to build, train, fine-tune, and deploy a GPU-accelerated automatic speech recognition (ASR) service with [NVIDIA Riva](https://developer.nvidia.com/riva) that includes customized features.

[Enroll Now](https://courses.nvidia.com/courses/course-v1:DLI+S-FX-04+V2/)

### NVIDIA Training

Our expert-led courses and workshops provide learners with the knowledge and hands-on experience they need to unlock the full potential of NVIDIA solutions. NVIDIA Training offers customized training plans designed to bridge technical skill gaps and deliver relevant, timely, and cost-effective solutions to support an organization's growth and development.

[Visit NVIDIA Training](https://www.nvidia.com/en-us/learn/organizations.md)

### NVIDIA Developer Program

Connect with millions of like-minded developers and access hundreds of GPU-accelerated containers, models, and SDKs—all the tools necessary to successfully build apps with NVIDIA technology—through the NVIDIA Developer Program.

[Join the NVIDIA Developer Program](https://developer.nvidia.com/developer-program)

### NVIDIA Inception

Evolve your startup with go-to-market support, technical expertise, training, and funding opportunities.

[Apply to NVIDIA Inception](https://www.nvidia.com/en-us/startups.md)

#### Partners

## A Snapshot of Our Partners

## Get Started

## Take the Next Steps

### Stay Up to Date on NVIDIA News for Telecommunications

[Subscribe](#telco-subscribe)

### Request a Consultation

Our experts can help your business unlock potential and leverage the power of generative AI, AI, machine learning, and data science.

[Let's Talk](#connect-us)

## Schedule a Meeting with Us

Welcome back.
Not you? Log Out

Welcome
back. Not you? Clear form