This section outlines each issue identified in our annual Priority Process. For each priority issue, we discuss our management approach and related impacts across our value chain.

Compliance with all applicable policies, laws and regulation. Inclusive of fines/penalties, particularly any related to product compliance requirements.
Customer satisfaction and customer relationship management, including protecting customer privacy and data. Customers include business customers and end users of products.
The ability to innovate products, services, and/or operational practices, including through company investments in research and development. Also encompasses issues related to the protection of intellectual property.
Policies and practices related to overall supply chain management, including auditing.
Publicly sharing information about corporate responsibility efforts (policies, progress, level of disclosure), including external assurance of disclosures and direct stakeholder engagement.

To learn more about our annual process to determine Priority Issues, see our Strategy section.

2015 Priority Issues Matrix

Priority Matrix