GeForce NOW FAQs

General Questions

  • WHAT IS GEFORCE NOW?

    GeForce NOW is NVIDIA’s cloud-based game streaming service, delivering real-time gameplay straight from the cloud to your laptop, desktop, Mac, SHIELD TV and Android device. Connect to your store accounts and stream your own library of games, or play your favorite free-to-play games. With cloud saves for supported games, you can pick up your game where you left off, on any supported device, wherever you are.

  • WHERE IS GEFORCE NOW AVAILABLE?

    GeForce NOW is currently available in North America and Europe. Visit the server status page for a list of available servers and their current status.

  • HOW DO I JOIN GEFORCE NOW, AND HOW MUCH DOES IT COST?

    Visit our membership page and choose your preferred membership option. GeForce NOW offers two membership options; Free and Founders.

  • Do I need a credit card or PayPal to sign-up for the GeForce NOW Free membership?

    No, you do not need a payment method on file to register for a free membership.

  • Where can I see my current GeForce NOW membership plan price?

    You can view your membership from the app under Settings, under the GeForce NOW Membership section. You can change your membership by clicking the manage button and then selecting membership plans on our website.

  • WHAT PAYMENT METHODS CAN I USE TO SIGN UP FOR GEFORCE NOW?

    At this time, we only support credit card and PayPal payments. Gift cards and pre-paid cards are not supported. However,  we continue to explore accepting alternative payment options. Please send us feedback in the app to let us know what methods you would like to use.

  • HOW DO I DELETE A PAYMENT METHOD ON FILE IN MY ACCOUNT?

    Log into your account and visit the GeForce NOW Membership section. Under Payment Methods, click Update to view payment methods on file. Click delete to remove the chosen credit card or to remove your PayPal info.

    Your active membership must be ended and/or completely downgraded to delete the payment method on file. 

    If you are currently within a pending downgrade period, you can delete the payment method on file when the downgrade period has ended. You will not be auto-billed if you are in a pending downgrade status and can easily remove the payment method on file when the downgrade period ends.

    If you require immediate removal while still in the pending downgrade period, please contact NVIDIA Customer Care.

  • IF I DOWNGRADE MY MEMBERSHIP, WHY CAN I NOT DELETE THE PAYMENT METHOD ON FILE IMMEDIATELY?

    If you are currently within a pending downgrade period, you can delete the payment method on file when the downgrade period has ended. You will not be auto-billed if you are in a pending downgrade status and can easily remove the payment method on file when the downgrade period ends.

    If you require immediate removal while still in the pending downgrade period, please contact NVIDIA Customer Care.

  • WHAT GAMES ARE AVAILABLE?

    Visit the GeForce NOW supported games page to see which games are currently playable. 

  • DO I NEED TO OWN GAMES?

    Yes, you need to own or purchase a game from one of the supported game stores before playing it on GeForce NOW. The service also supports over 80 of the most popular free-to-play games.

  • WHY ARE SOME GAMES AVAILABLE IN OTHER COUNTRIES BUT I CANNOT PLAY THEM?

    GeForce NOW follows local content-rating agencies. We try to have all supported games available in all countries, but some games are prohibited in some countries. Visit our supported games page to see which titles are available.

  • I’M HAVING AN ISSUE WHILE STREAMING A GAME. WHERE CAN I GET HELP?

    You can work with a Customer Care agent here. Our product and support teams are ready to assist when they can. You can also send us feedback by pressing the exclamation icon and share your feedback or discussing your issue with our GeForce NOW Community on our forums.

  • I HAVE A FEATURE REQUEST, WHERE CAN I POST IT?

    You can use the Send Feedback tool in the GeForce NOW app to share your feature requests and feedback. Our product and support teams read all feedback submitted, and your input helps drive new features and additions.

Memberships

  • WHAT MEMBERSHIP OPTIONS ARE AVAILABLE FOR GEFORCE NOW?

    GeForce NOW offers two membership plans: Free and Priority. You can sign up here.

  • WHY ARE FOUNDERS MEMBERSHIPS NO LONGER AVAILABLE?

    As of March 17, 2021, GeForce NOW Founders memberships are no longer available for purchase. Founders was a limited-time offer and an early access benefit.

  • WHAT IS THE “FOUNDERS FOR LIFE” BENEFIT?

    The “Founders for Life” benefit provides GeForce NOW users who started a paid Founders membership on or before March 17, 2021 the opportunity to continue to use their Founders membership at its introductory price and plan features without a set end date, so long as NVIDIA offers the GeForce NOW service in your country.  

    To keep this benefit, you must maintain an on-going paid Founders membership without interruption and that requires, as examples, that you keep your payment information current and make timely payments, and that you use the service in accordance with the terms of use.  

    If for any reason your paid Founders membership ends, you make a membership plan modification, downgrade or if there is a termination, the benefit is forfeited and cannot be restarted. This benefit is only available to NVIDIA GeForce NOW users who are billed by NVIDIA’s designated merchant of record in the US, Canada, UK and members of the European Union, is not transferable, and cannot be replaced for cash or credit.

  • WHAT HAPPENS IF I DOWNGRADE, CHANGE OR CANCEL MY FOUNDERS ACCOUNT? WILL I LOSE THE “FOUNDERS FOR LIFE” BENEFIT?

    To keep the “Founders for Life” benefit, you must maintain an on-going paid Founders membership without interruption and that requires, as examples, that you keep your payment information current and make timely payments, and that you use the service in accordance with the terms of use. 

    If for any reason your paid Founders membership ends, you make a membership plan modification, downgrade or if there is a termination, the benefit is forfeited and cannot be restarted. This benefit is only available to NVIDIA GeForce NOW users who are billed by NVIDIA’s designated merchant of record in the US, Canada, UK and members of the European Union, is not transferable, and cannot be replaced for cash or credit.

  • IF I WANT TO CHANGE MY BILLING CYCLE, WILL I LOSE THE “FOUNDERS FOR LIFE” BENEFIT?

    At this time, we do not have the capability to allow modifications to your billing cycle and still retain your “Founders for Life” benefit.

    To keep the “Founders for Life” benefit, you must maintain your on-going paid Founders membership without interruption and that requires, as examples, that you keep your payment information current and make timely payments, and that you use the service in accordance with the terms of use.

    If for any reason your paid Founders membership ends, you make a membership plan modification or if there is a termination, the benefit is forfeited and cannot be restarted. This benefit is only available to NVIDIA GeForce NOW users who are billed by NVIDIA’s designated merchant of record in the US, Canada, UK and members of the European Union, is not transferable, and cannot be replaced for cash or credit.

  • WHAT IF SOMETHING GOES WRONG WITH MY PAYMENT INFORMATION AND I’M ACCIDENTALLY DOWNGRADED?

    We have put in place a variety of email communications to help alert Founders to a billing failure in advance of their account being downgraded.  The purpose of providing this benefit is to keep our Founders on the service, so we will do everything on our end to support them with keeping their account in good standing.

  • MY FOUNDERS MEMBERSHIP IS PENDING DOWNGRADE, BUT I’VE CHANGED MY MIND AND WANT THE FOUNDERS FOR LIFE BENEFIT. WHAT SHOULD I DO?

    When a member downgrades their membership, they may still have an active period before their account is transitioned to Free status, dependent on their billing date. You’ll see if you’re in this downgrade window by viewing your information in the GeForce NOW account portal. If you are still within your billing cycle, you can reinstate your Founders membership and retain the Founders For Life benefit.

  • WHAT IS THE VIP FOUNDERS MEMBER BADGE I NOW SEE IN MY ACCOUNT?

    To say thank you to the first to join and support GeForce NOW, Founders members will receive a special VIP Founders member badge in their account and in-app. GeForce NOW would not be what it is without our Founders members, and this is one way we’re saying, “thank you.” If you decide to downgrade, change your account or there is a termination, the VIP Founders badge will be removed from your account and in-app.

  • I AM CURRENTLY A GEFORCE NOW FOUNDERS MEMBER. WHAT IS CHANGING WITH MY MEMBERSHIP?

    Nothing! There are no changes to your existing membership, simply the addition of a new benefit, “Founders for Life!”

    The “Founders for Life” benefit provides GeForce NOW users who started a paid Founders membership on or before March 17, 2021 the opportunity to continue to use their Founders membership at its introductory price and plan features without a set end date so long as NVIDIA offers the GeForce NOW service in your country.  

    To keep this benefit, you must maintain an on-going paid Founders membership without interruption and that requires, as examples, that you keep your payment information current and make timely payments, and that you use the service in accordance with the terms of use.  

    If for any reason your paid Founders membership ends, you make a membership plan modification, downgrade or if there is a termination, the benefit is forfeited and cannot be restarted. This benefit is only available to NVIDIA GeForce NOW users who are billed by NVIDIA’s designated merchant of record in the US, Canada, UK and members of the European Union, is not transferable, and cannot be replaced for cash or credit.

  • I AM CURRENTLY A GEFORCE NOW FOUNDERS MEMBER THROUGH A PROMOTIONAL MEMBERSHIP AS PART OF MY GEFORCE RTX GPU PURCHASE BUT WAS PREVIOUSLY A PAYING FOUNDERS MEMBER. WHAT IS CHANGING WITH MY MEMBERSHIP?

    As a previous paying Founders member, you will retain your Founders member status after your promotional membership has expired, making you eligible for the “Founders for Life” benefit. 

    The “Founders for Life” benefit provides GeForce NOW users who started a paid Founders membership on or before March 17, 2021 the opportunity to continue to use their Founders membership at its introductory price and plan features without a set end date so long as NVIDIA offers the GeForce NOW service in your country.

    To keep this benefit, you must maintain an on-going paid Founders membership without interruption and that requires, as examples, that you keep your payment information current and make timely payments, and that you use the service in accordance with the terms of use.  

    If for any reason your paid Founders membership ends, you make a membership plan modification, downgrade or if there is a termination, the benefit is forfeited and cannot be restarted. This benefit is only available to NVIDIA GeForce NOW users who are billed by NVIDIA’s designated merchant of record in the US, Canada, UK and members of the European Union, is not transferable, and cannot be replaced for cash or credit.

  • I AM CURRENTLY A GEFORCE NOW FOUNDERS MEMBER THROUGH A PROMOTIONAL MEMBERSHIP AS PART OF MY GEFORCE RTX GPU PURCHASE. I HAVE NEVER PAID FOR A FOUNDERS MEMBERSHIP. WHAT IS CHANGING WITH MY MEMBERSHIP?

    Your promotional Founders membership will continue to be provided to you at no cost, but will now become a Priority membership. As a GeForce NOW Priority member, you’ll continue to enjoy the same benefits: priority access to game servers, extended session length and real-time ray tracing with RTX ON games.

  • WHERE CAN I CONFIRM THAT MY FOUNDERS MEMBERSHIP IS STILL VALID AND MY RATE IS LOCKED IN?

    You can view your membership from the app under Settings, under the GeForce NOW Membership section. Here you can confirm if your account qualifies for the Founders For Life program.

  • I AM CURRENTLY A GEFORCE NOW FREE USER. WHAT IS CHANGING WITH MY MEMBERSHIP?

    As a current free user of the GeForce NOW service, there is no change to your membership. If you would like to upgrade your membership to experience the best of GeForce NOW including priority access to game servers, extended session length and real-time ray tracing with RTX ON games, you can now upgrade to the GeForce NOW Priority membership. Visit our membership page to learn more and upgrade.

  • I AM CURRENTLY A FOUNDERS MEMBER ON A MULTI-MONTH PLAN. WHY CAN’T I SWITCH MY BILLING TO A 1-MONTH PLAN?

    Currently we do not have this functionality, but it is in progress.  If you want to change to monthly billing, you will need to downgrade to a Free membership and then resubscribe to the Priority membership with the monthly billing option.  In downgrading and resubscribing, if you are receiving the Founders for Life benefit, it will cancel your Founders status and this benefit.

  • I AM CURRENTLY A FOUNDERS MEMBER ON THE HYPER SCAPE BUNDLE PURCHASE. WHAT HAPPENS AFTER MY FIRST 6 MONTHS?

    Founders memberships that were started as part of the Hyper Scape bundle offer will  convert to a monthly Founders membership and are valid for the Founders for Life benefit.

PC & Mac Operating Systems

NVIDIA SHIELD

  • HOW DO I LAUNCH AND PLAY A GAME?

    On the first click of a game tile, you will be taken to the digital store’s game page. Your ownership is verified when you log in, and then the game is installed onto your GeForce NOW gaming rig in the cloud. For games that require you to log in to your account to begin play, you will need to hold the START button on the gamepad to bring up the virtual mouse and keyboard. If you do not own the game, you can purchase it from the digital store. 

    To launch a game, click on its icon in the NVIDIA Games app. Look for the game with a GEFORCE NOW label. It will look and feel like you are launching the game on your device, when, in fact, GeForce NOW is launching it remotely and streaming it back to your SHIELD.

  • WHAT’S THE DIFFERENCE BETWEEN GEFORCE NOW AND GAMESTREAM?

    GeForce NOW streams your favorite PC games from NVIDIA cloud data centers. You can use GeForce NOW across any supported device. 

    GameStream lets you cast your PC games to your SHIELD by accessing your games from your GeForce RTX or GTX-powered PC in your home. 

  • IS VOICE CHAT SUPPORTED USING A MICROPHONE OR HEADPHONES?

    GeForce NOW SHIELD currently does not support an in-game mic. We are working at adding this in a future update.

  • CAN I USE A GAMEPAD WITH GEFORCE NOW?

    Yes, you can use the SHIELD controller to play games on GeForce NOW. Please check our system requirements for a complete list of supported peripherals.

  • CAN I USE A KEYBOARD AND MOUSE WITH GEFORCE NOW?

    Yes, you can connect a USB or Bluetooth keyboard or mouse to a SHIELD to play games on GeForce NOW.

  • I AM USING A NON US-ENGLISH KEYBOARD, AND WHEN I USE IT WITH GEFORCE NOW I DO NOT SEE THE CHARACTERS OR LETTERS ON SCREEN THAT I PRESS.

    We do see this issue with non-US Keyboards and are trying to find a way to improve it. In the meantime, we recommend using US English keyboards, or the NVIDIA on-screen control (OSC) keyboard, or Steam Big Picture keyboard to type in characters such as @.  However, if you have a Uplay account with non ASCII characters, you cannot use the NVIDIA OSC keyboard or a US English keyboard. You may need to change your password to log in to Uplay on GeForce NOW.

ANDROID

  • WHAT ANDROID PHONES ARE COMPATIBLE?

    We support Android phones with 2GB or more of memory and Android 5.0 (L) or later.  Please be aware streaming games on your phone’s mobile data plan you may use up data quickly.  We recommend connected to a 5GHz WiFi network for the best experience.

  • IF I USE GEFORCE NOW ON MY PC, MAC, OR SHIELD, CAN I ALSO PLAY ON MY ANDROID PHONE?

    Yes, your single GeForce NOW account works across your many devices, now including Android phones.

  • HOW DO I GET STARTED?

    Once you’ve logged in to your GeForce NOW account on your phone, jump into your library of recently played games and continue playing where you left off. A Bluetooth gamepad is strongly recommended, including: the NVIDIA SHIELD controller, Razer Raiju or Junglecat Mobile, Steelseries Stratus Duo, or Thundersoft’s Glap. Note: Some games may require a connected gamepad controller or wireless keyboard/mouse. Check out these gamepads and more here.

  • WHY ARE YOU ASKING ME ABOUT MY AUDIO?

    This is Android's way of indicating that the GeForce NOW app wants access to your phone’s microphone. From here, it enables your in-game voice chat. We do not record this audio.

CHROME BROWSER / CHROMEBOOK

iPhone and iPad