NVIDIA DGX Enterprise Support and Services

Maximize the Value of Your DGX Platform

Every NVIDIA DGX™ platform includes enterprise support for DGX infrastructure, NVIDIA AI Enterprise, and NVIDIA Base Command™ software, which includes hardened system software, optimized AI libraries, world-class cluster management, robust job scheduling, and workload orchestration. Get the most out of your NVIDIA DGX deployment and streamline AI experimentation with NVIDIA expertise and proven methodologies.

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Experience the Benefits of DGX Platform Enterprise Services

Ensure Continuity

Keep your DGX platform operating at peak performance with various levels of enterprise-grade support and a deep connection with the product and engineering.

Achieve Faster ROI

Get faster results with onboarding, optimization, training, and certification services for your employees.

Customize Your AI Journey

Get personalized instructions and guidance and proactive recommendations for your data science practice and data center operations.

What Customers Are Saying About NVIDIA Enterprise Support

The responsiveness of the NVIDIA AI experts who are technical resources in getting our codes running efficiently on their platform was key. Instead of going to forums, we got answers about our infrastructure and tooling in real time.

— Chris James Langmead, Director of Digital Biologics Discovery, Amgen

Working with NVIDIA AI experts has helped us resolve performance issues and optimize the setup of the inference pipelines and software stack. This collaboration really helped us improve our utilization of our AI infrastructure.

— Vibhor Aggarwal, Manager of HPC, Shell

With DGX Cloud, our team gets access to a powerful AI developer infrastructure providing a 24/7 on-demand, dedicated development cloud, with a great support team behind it.

— Reza Horrieh, Senior Manager of AI Infrastructure and Security, AI Enablement, CCC

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Empowering You With Comprehensive Services

Enterprise Support
Professional Services
Education Services

Included Enterprise-Grade Support

Support cases accepted 24x7 via the Enterprise Support Portal
Remote hardware and software support, including onboard diagnostic tools
Onsite engineers to replace field-replaceable units
Escalation support during the customer’s local business hours (9:00 a.m.–5:00 p.m., Monday–Friday)
Responses from NVIDIA technical experts
Access to the latest NVIDIA Base Command software
Access to the latest versions of NVIDIA AI Enterprise

Details

Expert Guidance

With a wide range of data center infrastructure and AI data science workload knowledge and experience, the NVIDIA Professional Services team provides custom solutions. From installation and deployments to onboarding and optimizing your workloads, the team can help you reduce costs and improve time to production.

DGX Installation and Deployment
DGX Custom Workshops
DGX Orientation
DGX BasePOD and DGX SuperPOD Onboarding
DGX Cloud Kickstart

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Courses and Certifications

NVIDIA offers high-quality technical training to ensure your IT organization is fully prepared to leverage your DGX investment, covering topics such as installation, deployment, optimization, management, and troubleshooting.

DGX H100/A100 Administration
DGX BasePOD Administration
DGX SuperPOD Administration
DGX Cloud Administration
AI in the Data Center

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Enterprise Services Included With DGX Cloud

Business-Critical Enterprise Support, including 24x7 technical responses
Direct access to designated Technical Account Manager
Onboarding service

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Enterprise Services Across the NVIDIA DGX Platform

	DGX System	DGX BasePOD	DGX SuperPOD
Access to NVIDIA DGX Support Specialists during local business hours
NVIDIA AI Enterprise Support
NVIDIA Base Command Manager Support
Support Portal 24/7
Onsite Engineer for Standard Support
Advance RMA
Installation Services	Mandatory - NVIDIA/NPN	Mandatory - NVIDIA/NPN
Technical Account Manager	Optional	Optional
DGX Administration Course	Optional	Optional
Business Critical Support	Optional	Optional	Optional
DGX Systems and Network Switch Support Services	Optional	Optional
Media Retention Services	Optional	Optional	Optional
Site Reliability Engineer	Optional	Optional	Optional
4 Hour Onsite Engineer + Expedited RMA + 24/7	Optional	Optional	Optional
Onsite Spare Customer-Replaceable Unit	Optional	Optional	Optional

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Proactive, Personalized Support

A technical account manager (TAM) is a remote support engineer, project manager, and customer advocate from NVIDIA who focuses on managing technical support issues related to your NVIDIA solutions and proactively helps you avoid potential problems in activities like upgrades. TAMs give you peace of mind by helping to streamline day-to-day operations and reduce the time to resolution for open cases.

Business-Critical Support

Business-critical support helps protect and secure your assets with 24/7 access to support engineers and faster response time of one hour or less for severity 1 issues through NVIDIA Support. Experience a faster response time for all of your cases, and get your tickets into the priority queue.

Why Renew?

Renewing your NVIDIA DGX platform enterprise support agreement helps ensure continuous uptime, ongoing access to the latest software updates, and technical assistance for your DGX platform.

Renew Today

DGX Platform Enterprise Services Documentation

DGX Platform Documentation Hub:

From deployment and management guides for your DGX SuperPOD and BasePOD to documentation for DGX systems, including user guides and release notes, visit the documentation hub

View Hub

DGX Enterprise Support:

Onsite Spares Service Program datasheets:

Media Retention Service datasheets:

DGX A100 Media Retention

Purchase Support and Services for Your DGX platform

Find a Reseller

Access NVIDIA Enterprise Support Portal

Join the DGX User Forum

Connect with other DGX users and the NVIDIA DGX product team. Gain insights and tips to help you get the most out of your NVIDIA DGX system.

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