Q: How do I get my game code or codes from NVIDIA Partners?
1. Choose your preferred partner from the list displayed on our bundle landing page
2. Purchase a qualifying product from the partner's website
3. Our partner will email the code, this may take up to 14 days. If you do not receive a code please contact the partner directly.
4. Please follow our redemption instructions on the bundle landing page to claim your free game or games
Q: How do I get my game code or codes from the NVIDIA Store?
1. Purchase a qualifying product from the NVIDIA website
2. We will email the code to you after purchase
3. Please follow our redemption instructions on the bundle landing page to claim your free game or games
Q: I was sent here from another bundle promotion. Which promotion am I eligible for?
If your purchase was a qualified RTX 20 Series product made from September 17, 2019 to November 18, 2019, you are qualified for the "Call of Duty: Modern Warfare GeForce RTX" bundle. Codes from other bundle offers are not valid.
Q: What are the system requirements for redeeming a game code in GeForce Experience?
- Windows 7, 8, 8.1, or 10 operating system
- PC with a qualifying GeForce GPU
- GeForce Experience (version 3.18 or higher)
- GeForce driver 417.01 or higher
Q: How do I know if my retailer is participating in the NVIDIA GeForce game bundle promotion?
Not all retailers participate in the GeForce game bundle promotion. Check with your retailer if they are participating in the promotion.
Q: My coupon does not work. What should I do?
Coupons cannot be redeemed if the bundle promotion has ended or if the code is invalid. Please reach out to your retailer either to check if the bundle promotion has ended or to get a replacement coupon.
Q: I can't see a Redeem button in the GeForce Experience Account menu.
Make sure you have the latest version of GeForce Experience installed (client version 3.18 or higher and GeForce driver 417.01 or higher) and are connected to the internet. You can download the latest version of GeForce Experience here.
Q: Are there additional requirements for me to redeem my coupon?
- Graphics Card Requirements- Some coupons can only be redeemed on selected graphics card. These coupons are typically tied to a graphics card purchase or promotional giveaway. Please make sure your graphics card is installed before redemption.
- Regional/Country Requirements- Some coupons require that they be redeemed in specific regions or countries. Please redeem the code in the appropriate region/country.
- Age Requirements - Some coupons have age restrictions due to sensitive content. Please check that your NVIDIA Account meets the age requirement.
Q: I already own the game that I've received a game code for. Could I redeem another game?
In most cases, a game code can only be redeemed against an account that does not already own the game. If you already own the game, you will not be granted a second copy.
Q: I already redeemed one coupon for a bundle campaign. Could I redeem another coupon for the same bundle?
In most cases, one coupon code can be redeemed by an NVIDIA account. If you have two coupon codes to redeem, you can redeem against an NVIDIA account that is not already redeemed a coupon code. If you have already redeemed a coupon for a campaign bundle, you will not be allowed to redeem a second coupon for the same account.
Q: Why is GeForce Experience required to redeem a coupon code received along with a GPU purchase?
Game coupon codes offered as part of a qualifying GPU or PC purchase are intended for use by the purchaser. As part of the coupon redemption process, NVIDIA uses GeForce Experience to perform a hardware verification step to ensure the coupon code is redeemed on the system with the qualifying GPU.
Q: Why must game bundle code redemptions be completed with a qualifying graphics card, desktop or laptop?
Game coupon codes offered as part of a qualifying GPU or PC purchase are intended for use by the purchaser. Redeeming the code on a qualifying system helps NVIDIA verify the game is redeemed by the purchaser. Please note that only one game copy can be redeemed per qualifying GPU.
Q: I am getting an error message. Help!
Please check the suggestions in the table below. If you are still unable to resolve the issue, please contact NVIDIA Customer Care at http://www.nvidia.com/nvcc.
| Error Message |
Troubleshooting Suggestion |
| Internal System Error 1000: Invalid Reward ID. For customer support, please go to www.nvidia.com/nvcc. |
Please wait at least 24 hours and then try again. If the problem persists, contact customer support with the error message, coupon code, and email account and we will help in resolve this issue. |
| Code cannot be claimed. For customer support, please go to www.nvidia.com/nvcc. |
The code is expired. If you believe this is in error, reach out to customer support. |
| Internal System Error 1002: No publisher found for this campaign. For customer support, please go to www.nvidia.com/nvcc. |
Please wait at least 24 hours and then try again. If the problem persists, contact customer support with the error message, coupon code, and email account and we will help in resolve this issue. |
| This item is out of stock. Sorry, some promotions are only available while supplies last. |
Some coupons may be limited in quantity or expiration dates. In cases where coupons offer multiple game options, one or more options may have run out of stock. Please select one of the remaining options. Please contact NVIDIA customer support at www.nvidia.com/nvcc if you believe there is an error. |
| Internal System Error 1004: Invalid client access key. For customer support, please go to www.nvidia.com/nvcc. |
Please wait at least 24 hours and then try again. If the problem persists, contact customer support with the error message, coupon code, and email account and we will help resolve this issue. |
| The code you entered has already been redeemed. If you believe this is incorrect, please contact us through the options available at www.nvidia.com/nvcc. |
Our system indicates that this coupon code is already redeemed. Please check your account for your redemption. |
| Your code cannot be redeemed by an external partner system at this time. Please try again later. If the problem continues, please contact us through the options available at www.nvidia.com/nvcc. |
Please wait at least 24 hours and then try again. If the problem persists, contact customer support with the error message, coupon code, and email account and we will help resolve this issue. |
| Your code has expired. Sorry, some promotions are only available for a limited time. |
Some codes are valid for a limited time and expire after the period ends. |
| The code you entered is incorrect or expired. Many codes are only available for a limited time. If you believe this is incorrect, please contact us through the options available at www.nvidia.com/nvcc. |
We do not recognize the game code you have entered. Please confirm you have entered the right code. Please contact NVIDIA customer support at www.nvidia.com/nvcc if you believe there is an error. |
| Internal System Error 1009: System cannot identify the user. For customer support, please go to www.nvidia.com/nvcc. |
Please wait at least 24 hours and then try again. If the problem persists, contact customer support with the error message, coupon code, and email account and we will help resolve this issue. |
| The code you entered has already been redeemed. Please check to see if the game is already available in your associated account. If you believe this is incorrect, please contact us through the options available at www.nvidia.com/nvcc. |
The code you entered has already been redeemed. Please check to see if the game is already available in your associated account. If you believe this is incorrect, please contact us through the options available at www.nvidia.com/nvcc. |
| The code you entered is no longer valid or cannot be redeemed by your account. If you believe this is incorrect, please contact us through the options available at www.nvidia.com/nvcc. |
The code you entered is no longer valid or cannot be redeemed by your account. If you believe this is incorrect, please contact us through the options available at www.nvidia.com/nvcc. |
| Internal System Error 1014: Your code is temporarily unable for redemption in our system. Please try again later. If the problem continues, please contact us through the options available at www.nvidia.com/nvcc. |
Please wait at least 24 hours and then try again. If the problem persists, contact customer support with the error message, coupon code, and email account and we will help resolve this issue. |
| Internal System Error 500: Your code is temporarily unable for redemption in our system. Please try again later. If the problem continues, please contact us through the options available at www.nvidia.com/nvcc. |
Please wait at least 24 hours and then try again. If the problem persists, contact customer support with the error message, coupon code, and email account and we will help resolve this issue. |
| Internal System Error 400: Bad request error. For customer support, please go to www.nvidia.com/nvcc. |
Please wait at least 24 hours and then try again. If the problem persists, contact customer support with the error message, coupon code, and email account and we will help resolve this issue. |
| Please use GeForce Experience 3.18 or higher to redeem this promo code. You can download it at: https://www.nvidia.com/en-us/geforce/geforce-experience/. |
This coupon can only be redeemed when the required GPU is installed. Please install the hardware, and then sign in to GeForce Experience to redeem the coupon code. |
| You do not meet the hardware requirements to redeem this code. Some codes can only be redeemed when the required GPU is installed. |
Please refer to hardware requirements related to this coupon redemption. Some coupons can only be redeemed when the required GPU is installed. |
| Internal System Error 1018: Oops something went wrong! Please try again in some time. If the problem persists, contact customer support at www.nvidia.com/nvcc. |
Please wait at least 24 hours and then try again. If the problem persists, contact customer support with the error message, coupon code, and email account and we will help resolve this issue. |
| Please go to https://www.nvidia.com/en-us/account/redeem/ to redeem this code. |
This coupon can only be redeemed from the web redemption portal. Please sign in with your account to redeem this coupon code. |
| Your hardware is already redeemed for this campaign. Please refer campaign terms and conditions for details. For customer support, please go to www.nvidia.com/nvcc. |
Our system indicates that you have already redeemed this coupon on your GPU through a different NVIDIA Account. Please switch back to that account to continue. |
| Internal System Error 1021: Oops something went wrong! Please try again after 24 hours. If the problem persists, contact customer support at www.nvidia.com/nvcc. |
Please wait at least 24 hours and then try again. If the problem persists, contact customer support with the error message, coupon code, and email account and we will help resolve this issue. |
| Internal System Error 1023: Oops something went wrong! Please try again after 24 hours. If the problem persists, contact customer support at www.nvidia.com/nvcc. |
Please wait at least 24 hours and then try again. If the problem persists, contact customer support with the error message, coupon code, and email account and we will help resolve this issue. |
| This campaign is already redeemed by another hardware. Please refer terms and conditions for this campaign. For customer support, please go to www.nvidia.com/nvcc. |
Our system indicates that you have already redeemed a coupon code for this campaign with different hardware. Only one redemption is allowed for this campaign. |
| We were unable to process your coupon due to technical difficulties. Try again after some time. |
Please wait at least 24 hours and then try again. |