GeForce NOW FAQs

General Questions

Memberships

GEFORCE NOW RTX 3080

FOUNDERS MEMBERSHIPS

  • I AM A FOUNDER MEMBER. WHAT HAPPENS TO MY “FOUNDERS FOR LIFE” BENEFITS IF I UPGRADE TO GEFORCE NOW RTX 3080 MEMBERSHIP?

    Founders members can upgrade to the new GeForce NOW RTX 3080 membership at no risk! You’ll keep your Founders for Life benefits as long as you remain in good standing on any paid membership plan.

  • WHAT IS THE “FOUNDERS FOR LIFE” BENEFIT?

    The “Founders for Life” benefit provides GeForce NOW users who started a paid Founders membership on or before March 17, 2021 the opportunity to continue to use their Founders membership at its introductory price and plan features without a set end date, so long as NVIDIA offers the GeForce NOW service in your country.

    Founders members can upgrade to the new GeForce NOW RTX 3080 membership at no risk! You’ll keep your Founders for Life benefits as long as you remain in good standing on any paid membership plan.

  • WHAT IS THE FOUNDERS SPECIAL DISCOUNT FOR THE GEFORCE NOW RTX 3080 MEMBERSHIP?

    To thank Founders, we are offering a special Founders only discount rate when they upgrade to the new GeForce NOW RTX 3080 membership. This discount rate is 10% and reflected in the price shown in your account.

  • WHAT HAPPENS IF I DOWNGRADE, CHANGE OR CANCEL MY FOUNDERS ACCOUNT? WILL I LOSE THE “FOUNDERS FOR LIFE” BENEFIT?

    To keep the “Founders for Life” benefit, you must maintain an ongoing paid Founders membership without interruption. This requirement includes, for example, that you keep your payment information current and make timely payments, and that you use the service in accordance with the terms of use.

    If for any reason your paid Founders membership ends, you make a membership plan modification, downgrade, or if there is a termination, the benefit is forfeited and cannot be restarted. This benefit is only available to NVIDIA GeForce NOW users who are billed by NVIDIA’s designated merchant of record in the US, Canada, UK, and members of the European Union. This benefit is not transferable, and cannot be replaced for cash or credit.

  • WHAT HAPPENS IF I UPGRADE FROM FOUNDERS TO GEFORCE NOW RTX 3080 AND THEN LATER DOWNGRADE? WHAT HAPPENS TO MY “FOUNDERS FOR LIFE” BENEFIT?

    Your membership will revert back to Founders as long as you keep your account active with a valid payment method on file.

  • WHAT IF SOMETHING GOES WRONG WITH MY PAYMENT INFORMATION AND I’M ACCIDENTALLY DOWNGRADED?

    We have put in place a variety of email communications to help alert Founders to a billing failure in advance of their account being downgraded.  The purpose of providing this benefit is to keep our Founders on the service, so we will do everything on our end to support them with keeping their account in good standing.

  • MY FOUNDERS MEMBERSHIP IS PENDING DOWNGRADE, BUT I’VE CHANGED MY MIND AND WANT THE FOUNDERS FOR LIFE BENEFIT. WHAT SHOULD I DO?

    When a member downgrades their membership, they may still have an active period before their account is transitioned to Free status, dependent on their billing date. You’ll see if you’re in this downgrade window by viewing your information in the GeForce NOW account portal. If you are still within your billing cycle, you can reinstate your Founders membership and retain the Founders For Life benefit.

  • IS THE FOUNDERS FOR LIFE BENEFIT AVAILABLE FOR MEMBERS ACCESSING GEFORCE NOW THROUGH A PARTNER?

    Free Founders memberships and Founders Memberships billed by a GeForce NOW partner do not qualify for this benefit.

  • WHAT IS THE VIP FOUNDERS MEMBER BADGE I NOW SEE IN MY ACCOUNT?

    To say thank you to the first to join and support GeForce NOW, Founders members will receive a special VIP Founders member badge in their account and in-app. GeForce NOW would not be what it is without our Founders members, and this is one way we’re saying, “thank you.” If you decide to downgrade, change your account or there is a termination, the VIP Founders badge will be removed from your account and in-app.

  • I AM CURRENTLY A GEFORCE NOW FOUNDERS MEMBER. WHAT IS CHANGING WITH MY MEMBERSHIP?

    Nothing! There are no changes to your existing membership, simply the addition of a new benefit, “Founders for Life!”

    The “Founders for Life” benefit provides GeForce NOW users who started a paid Founders membership on or before March 17, 2021 the opportunity to continue to use their Founders membership at its introductory price and plan features without a set end date so long as NVIDIA offers the GeForce NOW service in your country.  

    To keep this benefit, you must maintain an on-going paid Founders membership without interruption and that requires, as examples, that you keep your payment information current and make timely payments, and that you use the service in accordance with the terms of use.  

    If for any reason your paid Founders membership ends, you make a membership plan modification, downgrade or if there is a termination, the benefit is forfeited and cannot be restarted. This benefit is only available to NVIDIA GeForce NOW users who are billed by NVIDIA’s designated merchant of record in the US, Canada, UK and members of the European Union, is not transferable, and cannot be replaced for cash or credit.

  • I AM CURRENTLY A GEFORCE NOW FOUNDERS MEMBER THROUGH A PROMOTIONAL MEMBERSHIP AS PART OF MY GEFORCE RTX GPU PURCHASE BUT WAS PREVIOUSLY A PAYING FOUNDERS MEMBER. WHAT IS CHANGING WITH MY MEMBERSHIP?

    As a previous paying Founders member, you will retain your Founders member status after your promotional membership has expired, making you eligible for the “Founders for Life” benefit. 

    The “Founders for Life” benefit provides GeForce NOW users who started a paid Founders membership on or before March 17, 2021 the opportunity to continue to use their Founders membership at its introductory price and plan features without a set end date so long as NVIDIA offers the GeForce NOW service in your country.

    To keep this benefit, you must maintain an on-going paid Founders membership without interruption and that requires, as examples, that you keep your payment information current and make timely payments, and that you use the service in accordance with the terms of use.  

    If for any reason your paid Founders membership ends, you make a membership plan modification, downgrade or if there is a termination, the benefit is forfeited and cannot be restarted. This benefit is only available to NVIDIA GeForce NOW users who are billed by NVIDIA’s designated merchant of record in the US, Canada, UK and members of the European Union, is not transferable, and cannot be replaced for cash or credit.

  • I AM CURRENTLY A GEFORCE NOW FOUNDERS MEMBER THROUGH A PROMOTIONAL MEMBERSHIP AS PART OF MY GEFORCE RTX GPU PURCHASE. I HAVE NEVER PAID FOR A FOUNDERS MEMBERSHIP. WHAT IS CHANGING WITH MY MEMBERSHIP?

    Your promotional Founders membership will continue to be provided to you at no cost, but will now become a Priority membership. As a GeForce NOW Priority member, you’ll continue to enjoy the same benefits: priority access to game servers, extended session length and real-time ray tracing with RTX ON games.

  • I AM CURRENTLY A GEFORCE NOW FOUNDERS MEMBER OBTAINED AS PART OF A CHROMEBOOK PERK ADDED-VALUE OFFER. WHAT IS CHANGING WITH MY MEMBERSHIP?

    Nothing! There are no changes to your existing membership, simply the addition of a new benefit, “Founders for Life!”

    The “Founders for Life” benefit provides GeForce NOW users who started a paid Founders membership on or before March 17, 2021 the opportunity to continue to use their Founders membership at its introductory price and plan features without a set end date so long as NVIDIA offers the GeForce NOW service in your country. As a current Founders member, we are locking in your current rate, and are guaranteeing that price for the duration of your subscription, as long as you do not downgrade to free or cancel your plan. It doesn’t matter if it’s a short time, a long time, or a lifetime. We want our Founders members to stay Founders.  

    To keep this benefit, you must maintain an on-going paid Founders membership without interruption and that requires, as examples, that you keep your payment information current and make timely payments, and that you use the service in accordance with the terms of use.  

    If for any reason your paid Founders membership ends, you make a membership plan modification, downgrade or if there is a termination, the benefit is forfeited and cannot be restarted. This benefit is only available to NVIDIA GeForce NOW users who are billed by NVIDIA’s designated merchant of record in the US, Canada, UK and members of the European Union, is not transferable, and cannot be replaced for cash or credit.

  • WHERE CAN I CONFIRM THAT MY FOUNDERS MEMBERSHIP IS STILL VALID AND MY RATE IS LOCKED IN?

    You can view your membership from the app under Settings, under the GeForce NOW Membership section. Here you can confirm if your account qualifies for the Founders For Life program.

  • I AM CURRENTLY A FOUNDERS MEMBER ON THE HYPER SCAPE BUNDLE PURCHASE. WHAT HAPPENS AFTER MY FIRST 6 MONTHS?

    Founders memberships that were started as part of the Hyper Scape bundle offer will  convert to a monthly Founders membership and are valid for the Founders for Life benefit.

PC & Mac Operating Systems

NVIDIA SHIELD

  • HOW DO I LAUNCH AND PLAY A GAME?

    On the first click of a game tile, you will be taken to the digital store’s game page. Your ownership is verified when you log in, and then the game is installed onto your GeForce NOW gaming rig in the cloud. For games that require you to log in to your account to begin play, you will need to hold the START button on the gamepad to bring up the virtual mouse and keyboard. If you do not own the game, you can purchase it from the digital store. 

    To launch a game, click on its icon in the NVIDIA Games app. Look for the game with a GEFORCE NOW label. It will look and feel like you are launching the game on your device, when, in fact, GeForce NOW is launching it remotely and streaming it back to your SHIELD.

  • WHAT’S THE DIFFERENCE BETWEEN GEFORCE NOW AND GAMESTREAM?

    GeForce NOW streams your favorite PC games from NVIDIA cloud data centers. You can use GeForce NOW across any supported device. 

    GameStream lets you cast your PC games to your SHIELD by accessing your games from your GeForce RTX or GTX-powered PC in your home. 

  • IS VOICE CHAT SUPPORTED USING A MICROPHONE OR HEADPHONES?

    GeForce NOW SHIELD currently does not support an in-game mic. We are working at adding this in a future update.

  • CAN I USE A GAMEPAD WITH GEFORCE NOW?

    Yes, you can use the SHIELD controller to play games on GeForce NOW. Please check our system requirements for a complete list of supported peripherals.

  • CAN I USE A KEYBOARD AND MOUSE WITH GEFORCE NOW?

    Yes, you can connect a USB or Bluetooth keyboard or mouse to a SHIELD to play games on GeForce NOW.

  • I AM USING A NON US-ENGLISH KEYBOARD, AND WHEN I USE IT WITH GEFORCE NOW I DO NOT SEE THE CHARACTERS OR LETTERS ON SCREEN THAT I PRESS.

    We do see this issue with non-US Keyboards and are trying to find a way to improve it. In the meantime, we recommend using US English keyboards, or the NVIDIA on-screen control (OSC) keyboard, or Steam Big Picture keyboard to type in characters such as @.  However, if you have a Uplay account with non ASCII characters, you cannot use the NVIDIA OSC keyboard or a US English keyboard. You may need to change your password to log in to Uplay on GeForce NOW.

ANDROID

  • WHAT ANDROID PHONES ARE COMPATIBLE?

    We support Android phones with 1GB or more of memory and Android 5.0 (L) or later.  Please be aware streaming games on your phone’s mobile data plan you may use up data quickly.  We recommend connected to a 5GHz WiFi network for the best experience.

  • IF I USE GEFORCE NOW ON MY PC, MAC, OR SHIELD, CAN I ALSO PLAY ON MY ANDROID PHONE?

    Yes, your single GeForce NOW account works across your many devices, now including Android phones.

  • HOW DO I GET STARTED?

    Once you’ve logged in to your GeForce NOW account on your phone, jump into your library of recently played games and continue playing where you left off. A Bluetooth gamepad is strongly recommended, including: the NVIDIA SHIELD controller, Razer Raiju or Junglecat Mobile, Steelseries Stratus Duo, or Thundersoft’s Glap. Note: Some games may require a connected gamepad controller or wireless keyboard/mouse. Check out these gamepads and more here.

  • WHY ARE YOU ASKING ME ABOUT MY AUDIO?

    This is Android's way of indicating that the GeForce NOW app wants access to your phone’s microphone. From here, it enables your in-game voice chat. We do not record this audio.

CHROME BROWSER / CHROMEBOOK

EDGE BROWSER

iPhone and iPad