NVIDIA AI Enterprise Support Services and Training

NVIDIA Support Services for the NVIDIA AI Enterprise software suite gives you seamless access to comprehensive software patches, updates, upgrades, and technical support. You now have an easy, reliable way to improve productivity and reduce downtime for your systems.

What’s Included in NVIDIA AI Enterprise Support Services

Support, Upgrade, Maintenance (SUMs)

Enterprise Support Services

This comprehensive offering comes with a Support, Upgrades, and Maintenance Subscription (SUMS), available for NVIDIA AI Enterprise software on your NVIDIA-Certified Systems™.

Get broad platform support, including full enterprise-grade support for multiple deployment options: bare metal, virtualized, containerized, GPU and CPU-only, and public cloud. 

Access NVIDIA AI experts for guidance on configuration and performance, including access to engineering. Experts are available 8:00 a.m.-5:00 p.m. during local business hours.

Receive priority notifications of the latest security fixes and maintenance releases. 

Long-term support, up to three years, is available for designated software branches.

Customized support upgrade options are available, including a designated technical account manager (TAM) and business-critical support with 24/7 live agent access.

Enterprise Training Services

Upskill your workforce with Enterprise Training Services for developers, data scientists, and IT professionals to get the most out of NVIDIA AI Enterprise. 

Get access to instructor-led workshops and self-paced training. 

Connect with your dedicated NVIDIA training advisor for course enrollment and guidance on training for your organization.

Renewals

Keeping your NVIDIA AI Enterprise software up to date is the most cost-effective way to protect your investment. Renew your subscriptions or SUMS to ensure your access to:

The latest updates and increased functionalities 

Continuity of uninterrupted business 

Improved usability, performance, and security 

Unmatched support service 

Access to the NVIDIA Support Portal

Flexible Licensing Options

NVIDIA AI Enterprise software products can be purchased as either perpetual licenses with SUMS or an annual subscription.

The perpetual license is a non-expiring, permanent software license that can be used on a perpetual basis without the need to renew. Support Services are required and are available in three-year or five-year increments. Renewals are available  in 1 year increments.

The annual subscription is active for a fixed period as defined by the terms of the subscription.  A subscription includes Support Services for the duration of the subscription term.

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Proactive, Personalized Support

A technical account manager (TAM) is a remote engineer, project manager, and customer advocate from NVIDIA who focuses on managing technical support issues related to your NVIDIA solution(s), drives your technical interests, and proactively helps you avoid potential problems in activities like upgrades. The TAM gives you peace of mind, helping you streamline day-to-day operations and reducing the time-to-resolution for open cases. Interested in TAM services? Contact enterpriseservices@nvidia.com for more details.

Business-Critical Support

Protect and secure your assets with 24/7 business-critical support that gives you access to the support engineers and premium service-level agreement (SLAs) through the NVIDIA Enterprise Support Portal. Experience a faster response time in all your cases and get your tickets in front of the priority queue. Want to learn more? Contact enterpriseservices@nvidia.com.

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Access NVIDIA Enterprise Support Services