Q: Are there additional requirements for me to redeem my coupon?

  • Graphics Card Requirements- Some coupons can only be redeemed on selected graphics card. These coupons are typically tied to a graphics card purchase or promotional giveaway. Please make sure your graphics card is installed before redemption.
  • Regional/Country Requirements- Some coupons require that they be redeemed in specific regions or countries. Please redeem the code in the appropriate region/country.
  • Age Requirements - Some coupons have age restrictions due to sensitive content. Please check that your NVIDIA Account meets the age requirement.

Q: I already own the game that I've received a game code for.
In most cases, a game code can only be redeemed against an account that does not already own the game. If you already own the game, you will not be granted a second copy.

Q: I am getting an error message. Help!
Please wait 48 hours and then try again. If you are still unable to resolve the issue, please contact NVIDIA Customer Care.