NVIDIA Home NVIDIA Home Menu Menu icon Menu Menu icon Close Close icon Close Close icon Close Close icon Caret down icon Accordion is closed, click to open. Caret down icon Accordion is closed, click to open. Caret up icon Accordion is open, click to close. Caret right icon Click to expand Caret right icon Click to expand Caret right icon Click to expand menu. Caret left icon Click to collapse menu. Caret left icon Click to collapse menu. Caret left icon Click to collapse menu. Shopping Cart Click to see cart items Search icon Click to search
Skip to main content
Artificial Intelligence Computing Leadership from NVIDIA
    • Gaming and Creating
      • GeForce Graphics Cards
      • Laptops
      • G-SYNC Monitors
      • Studio
      • SHIELD TV
    • Laptops and Workstations
      • Laptops
      • NVIDIA RTX Desktop Workstations
      • NVIDIA RTX in Professional Laptops
      • NVIDIA RTX Data Science Workstation
    • Cloud and Data Center
      • Overview
      • Grace CPU
      • DGX Platform
      • EGX Platform
      • IGX Platform
      • HGX Platform
      • NVIDIA OVX
      • DRIVE Sim
    • Networking
      • Overview
      • DPU
      • Ethernet
      • InfiniBand
    • GPUs
      • GeForce
      • NVIDIA RTX / Quadro
      • Data Center
      • Titan RTX
    • Embedded Systems
      • Jetson
      • DRIVE AGX
      • Clara AGX
    • Application Frameworks
      • AI Inference - Triton
      • Automotive - DRIVE
      • Cloud-AI Video Streaming - Maxine
      • Computational Lithography - cuLitho
      • Cybersecurity - Morpheus
      • Data Analytics - RAPIDS
      • Healthcare - Clara
      • High-Performance Computing
      • Intelligent Video Analytics - Metropolis
      • Large Language Models - NeMo Framework
      • Metaverse Applications - Omniverse
      • Recommender Systems - Merlin
      • Robotics - Isaac
      • Speech AI - Riva
      • Telecommunications - Aerial
    • Apps and Tools
      • Application Catalog
      • NGC Catalog
      • NVIDIA NGC
      • 3D Workflows - Omniverse
      • Data Center
      • GPU Monitoring
      • NVIDIA RTX Experience
      • NVIDIA RTX Desktop Manager
      • RTX Accelerated Creative Apps
      • Video Conferencing
      • NVIDIA Workbench
    • Gaming and Creating
      • GeForce NOW Cloud Gaming
      • GeForce Experience
      • NVIDIA Broadcast App
      • Animation - Machinima
      • Modding - RTX Remix
      • Studio
    • Infrastructure
      • AI Enterprise Suite
      • Cloud Native Support
      • Cluster Management
      • Edge Deployment Management
      • IO Acceleration
      • Networking
      • Virtual GPU
    • Cloud Services
      • Cloud Gaming
      • Omniverse
      • NeMo
      • BioNeMo
      • Picasso
      • Riva Studio
      • Private Registry
      • Base Command
      • Fleet Command
    • AI and Data Science
      • Overview
      • AI Inference
      • AI Workflows
      • Conversational AI
      • Data Analytics
      • Deep Learning Training
      • Generative AI
      • Machine Learning
      • Prediction and Forecasting
      • Speech AI
    • Data Center and Cloud Computing
      • Overview
      • Accelerated Computing for Enterprise IT
      • Cloud Computing
      • Colocation
      • Edge Computing
      • Networking
      • Virtualization
      • MLOps
    • Design and Simulation
      • Overview
      • Augmented and Virtual Reality
      • Multi-Display
      • Rendering
      • Metaverse
      • Graphics Virtualization
      • Engineering Simulation
      • Broadcast
    • Robotics and Edge Computing
      • Overview
      • AI-on-5G
      • Intelligent Video Analytics
      • Industrial
      • Robotics
      • Edge Deployment Management
      • Edge Solutions
    • High-Performance Computing
      • Overview
      • HPC and AI
      • Simulation and Modeling
      • Scientific Visualization
    • Self-Driving Vehicles
      • Overview
      • Chauffeur
      • Concierge
      • AI Training
      • Simulation
      • HD Mapping
      • ADAS
      • Robotaxis
      • Trucking
      • Cloud Gaming
    • Industries
      • Overview
      • Architecture, Engineering, Construction & Operations
      • Automotive
      • Consumer Internet
      • Cybersecurity
      • Energy
      • Financial Services
      • Healthcare and Life Sciences
      • Higher Education
      • Game Development
      • Manufacturing
      • Media and Entertainment
      • Public Sector
      • Restaurants
      • Retail and CPG
      • Robotics
      • Smart Cities
      • Supercomputing
      • Telecommunications
      • Transportation
    • Startups
    • NVIDIA Studio
      • Overview
      • Accelerated Apps
      • Products
      • Compare
      • Shop
    • Industries
      • Media and Entertainment
      • Manufacturing
      • Architecture, Engineering, and Construction
      • All Industries >
    • Solutions
      • Data Center/Cloud
      • Laptops/Desktops
      • Augmented and Virtual Reality
      • Multi-Display
      • Rendering
      • Metaverse - Omniverse
      • Graphics Virtualization
      • Engineering Simulation
    • Industries
      • Financial Services
      • Consumer Internet
      • Healthcare
      • Higher Education
      • Retail
      • Public Sector
      • All Industries >
    • Solutions
      • AI Inference
      • AI Workflows
      • Conversational AI
      • Data Analytics
      • Deep Learning Training
      • Generative AI
      • Machine Learning
      • Prediction and Forecasting
      • Speech AI
    • Software
      • AI Enterprise Suite
      • AI Inference - Triton
      • AI Workflows
      • Avatar - Tokkio
      • Cybersecurity - Morpheus
      • Data Analytics - RAPIDS
      • Apache Spark
      • Workbench
      • Large Language Models - NeMo Framework
      • Logistics and Route Optimization - cuOpt
      • Recommender Systems - Merlin
      • Speech AI - Riva
      • NGC Overview
      • NGC Software Catalog
      • Open Source Software
    • Products
      • PC
      • Laptops & Workstations
      • Data Center
      • Cloud
    • Resources
      • Professional Services
      • Technical Training
      • Startups
      • AI Accelerator Program
      • Content Library
      • NVIDIA Research
      • Developer Blog
      • Kaggle Grandmasters
    • Developer Resources
      • Join the Developer Program
      • NGC Catalog
      • NVIDIA NGC
      • Technical Training
      • News
      • Blog
      • Forums
      • Open Source Portal
      • NVIDIA GTC
      • Startups
      • Developer Home >
    • Application Frameworks
      • AI Inference - Triton
      • Automotive - DRIVE
      • Cloud-AI Video Streaming - Maxine
      • Computational Lithography - cuLitho
      • Cybersecurity - Morpheus
      • Data Analytics - RAPIDS
      • Healthcare - Clara
      • High-Performance Computing
      • Intelligent Video Analytics - Metropolis
      • Large Language Models - NeMo Framework
      • Metaverse Applications - Omniverse
      • Recommender Systems - Merlin
      • Robotics - Isaac
      • Speech AI - Riva
      • Telecommunications - Aerial
    • Top SDKs and Libraries
      • Parallel Programming - CUDA Toolkit
      • Edge AI applications - Jetpack
      • BlueField data processing - DOCA
      • Accelerated Libraries - CUDA-X Libraries
      • Deep Learning Inference - TensorRT
      • Deep Learning Training - cuDNN
      • Deep Learning Frameworks
      • Conversational AI - NeMo
      • Intelligent Video Analytics - DeepStream
      • NVIDIA Unreal Engine 4
      • Ray Tracing - RTX
      • Video Decode/Encode
      • Automotive - DriveWorks SDK
    • GeForce
      • Overview
      • GeForce Graphics Cards
      • Gaming Laptops
      • G-SYNC Monitors
      • RTX Games
      • GeForce Experience
      • GeForce Drivers
      • Forums
      • Support
      • Shop
    • GeForce NOW
      • Overview
      • Download
      • Games
      • Pricing
      • FAQs
      • Forums
      • Support
    • SHIELD
      • Overview
      • Compare
      • Shop
      • FAQs
      • Knowledge Base
    • Solutions
      • Data Center (On-Premises)
      • Edge Computing
      • Cloud Computing
      • Networking
      • Virtualization
      • Enterprise IT Solutions
    • Software
      • AI Enterprise Suite
      • Cloud Native Support
      • Cluster Management
      • Edge Deployment Management
      • Inference Serving - Triton
      • IO Acceleration
      • Networking
      • Virtual GPU
    • Apps and Tools
      • Data Center
      • GPU Monitoring
      • NVIDIA RTX Experience
      • NVIDIA RTX Desktop Manager
    • Resources
      • Data Center & IT Resources
      • Technical Training and Certification
      • Enterprise Support
      • Drivers
      • Security
      • Product Documentation
      • Forums
      • NVIDIA Research Home
      • Research Areas
      • AI Playground
      • Video Highlights
      • COVID-19
      • NGC Catalog
      • Technical Training
      • Startups
      • News
      • Developer Blog
      • Open Source Portal
      • Cambridge-1 Supercomputer
      • 3D Deep Learning Research
    • Products
      • AI Training - DGX
      • Edge Computing - EGX
      • Embedded Computing - Jetson
    • Software
      • Robotics - Isaac ROS
      • Simulation - Isaac Sim
      • TAO Toolkit
      • Vision AI - Deepstream SDK
      • Edge Deployment Management
      • Synthetic Data Generation - Replicator
    • Use Cases
      • Healthcare and Life Sciences
      • Manufacturing
      • Public Sector
      • Retail
      • Robotics
      • More >
    • Resources
      • NVIDIA Blog
      • Robotics Research
      • Developer Blog
      • Technical Training
      • Startups
  • NVIDIA GTC
  • Shop
  • Drivers
  • Support
  • 0
    Cart
  • Login Log out
Skip to main content
  • 0
    Cart
  • Login LogOut
NVIDIA NVIDIA logo
  • Products
    • Hardware
      • Gaming and Creating
        • GeForce Graphics Cards
        • Laptops
        • G-SYNC Monitors
        • Studio
        • SHIELD TV
      • Laptops and Workstations
        • Laptops
        • NVIDIA RTX Desktop Workstations
        • NVIDIA RTX in Professional Laptops
        • NVIDIA RTX Data Science Workstation
      • Cloud and Data Center
        • Overview
        • Grace CPU
        • DGX Platform
        • EGX Platform
        • IGX Platform
        • HGX Platform
        • NVIDIA OVX
        • DRIVE Sim
      • Networking
        • Overview
        • DPU
        • Ethernet
        • InfiniBand
      • GPUs
        • GeForce
        • NVIDIA RTX / Quadro
        • Data Center
        • Titan RTX
      • Embedded Systems
        • Jetson
        • DRIVE AGX
        • Clara AGX
    • Software
      • Application Frameworks
        • AI Inference - Triton
        • Automotive - DRIVE
        • Cloud-AI Video Streaming - Maxine
        • Computational Lithography - cuLitho
        • Cybersecurity - Morpheus
        • Data Analytics - RAPIDS
        • Healthcare - Clara
        • High-Performance Computing
        • Intelligent Video Analytics - Metropolis
        • Large Language Models - NeMo Framework
        • Metaverse Applications - Omniverse
        • Recommender Systems - Merlin
        • Robotics - Isaac
        • Speech AI - Riva
        • Telecommunications - Aerial
      • Apps and Tools
        • Application Catalog
        • NGC Catalog
        • NVIDIA NGC
        • 3D Workflows - Omniverse
        • Data Center
        • GPU Monitoring
        • NVIDIA RTX Experience
        • NVIDIA RTX Desktop Manager
        • RTX Accelerated Creative Apps
        • Video Conferencing
        • NVIDIA Workbench
      • Gaming and Creating
        • GeForce NOW Cloud Gaming
        • GeForce Experience
        • NVIDIA Broadcast App
        • Animation - Machinima
        • Modding - RTX Remix
        • Studio
      • Infrastructure
        • AI Enterprise Suite
        • Cloud Native Support
        • Cluster Management
        • Edge Deployment Management
        • IO Acceleration
        • Networking
        • Virtual GPU
      • Cloud Services
        • Cloud Gaming
        • Omniverse
        • NeMo
        • BioNeMo
        • Picasso
        • Riva Studio
        • Private Registry
        • Base Command
        • Fleet Command
  • Solutions
    • AI and Data Science
      • Overview
      • AI Inference
      • AI Workflows
      • Conversational AI
      • Data Analytics
      • Deep Learning Training
      • Generative AI
      • Machine Learning
      • Prediction and Forecasting
      • Speech AI
    • Data Center and Cloud Computing
      • Overview
      • Accelerated Computing for Enterprise IT
      • Cloud Computing
      • Colocation
      • Edge Computing
      • Networking
      • Virtualization
      • MLOps
    • Design and Simulation
      • Overview
      • Augmented and Virtual Reality
      • Multi-Display
      • Rendering
      • Metaverse
      • Graphics Virtualization
      • Engineering Simulation
      • Broadcast
    • Robotics and Edge Computing
      • Overview
      • AI-on-5G
      • Intelligent Video Analytics
      • Industrial
      • Robotics
      • Edge Deployment Management
      • Edge Solutions
    • High-Performance Computing
      • Overview
      • HPC and AI
      • Simulation and Modeling
      • Scientific Visualization
    • Self-Driving Vehicles
      • Overview
      • Chauffeur
      • Concierge
      • AI Training
      • Simulation
      • HD Mapping
      • ADAS
      • Robotaxis
      • Trucking
      • Cloud Gaming
  • Industries
    • Industries
      • Overview
      • Architecture, Engineering, Construction & Operations
      • Automotive
      • Consumer Internet
      • Cybersecurity
      • Energy
      • Financial Services
      • Healthcare and Life Sciences
      • Higher Education
      • Game Development
      • Manufacturing
      • Media and Entertainment
      • Public Sector
      • Restaurants
      • Retail and CPG
      • Robotics
      • Smart Cities
      • Supercomputing
      • Telecommunications
      • Transportation
  • For You
    • Creatives/Designers
      • NVIDIA Studio
        • Overview
        • Accelerated Apps
        • Products
        • Compare
        • Shop
      • Industries
        • Media and Entertainment
        • Manufacturing
        • Architecture, Engineering, and Construction
        • All Industries >
      • Solutions
        • Data Center/Cloud
        • Laptops/Desktops
        • Augmented and Virtual Reality
        • Multi-Display
        • Rendering
        • Metaverse - Omniverse
        • Graphics Virtualization
        • Engineering Simulation
    • Data Scientists
      • Industries
        • Financial Services
        • Consumer Internet
        • Healthcare
        • Higher Education
        • Retail
        • Public Sector
        • All Industries >
      • Solutions
        • AI Inference
        • AI Workflows
        • Conversational AI
        • Data Analytics
        • Deep Learning Training
        • Generative AI
        • Machine Learning
        • Prediction and Forecasting
        • Speech AI
      • Software
        • AI Enterprise Suite
        • AI Inference - Triton
        • AI Workflows
        • Avatar - Tokkio
        • Cybersecurity - Morpheus
        • Data Analytics - RAPIDS
        • Apache Spark
        • Workbench
        • Large Language Models - NeMo Framework
        • Logistics and Route Optimization - cuOpt
        • Recommender Systems - Merlin
        • Speech AI - Riva
        • NGC Overview
        • NGC Software Catalog
        • Open Source Software
      • Products
        • PC
        • Laptops & Workstations
        • Data Center
        • Cloud
      • Resources
        • Professional Services
        • Technical Training
        • Startups
        • AI Accelerator Program
        • Content Library
        • NVIDIA Research
        • Developer Blog
        • Kaggle Grandmasters
    • Developers
      • Developer Resources
        • Join the Developer Program
        • NGC Catalog
        • NVIDIA NGC
        • Technical Training
        • News
        • Blog
        • Forums
        • Open Source Portal
        • NVIDIA GTC
        • Startups
        • Developer Home >
      • Application Frameworks
        • AI Inference - Triton
        • Automotive - DRIVE
        • Cloud-AI Video Streaming - Maxine
        • Computational Lithography - cuLitho
        • Cybersecurity - Morpheus
        • Data Analytics - RAPIDS
        • Healthcare - Clara
        • High-Performance Computing
        • Intelligent Video Analytics - Metropolis
        • Large Language Models - NeMo Framework
        • Metaverse Applications - Omniverse
        • Recommender Systems - Merlin
        • Robotics - Isaac
        • Speech AI - Riva
        • Telecommunications - Aerial
      • Top SDKs and Libraries
        • Parallel Programming - CUDA Toolkit
        • Edge AI applications - Jetpack
        • BlueField data processing - DOCA
        • Accelerated Libraries - CUDA-X Libraries
        • Deep Learning Inference - TensorRT
        • Deep Learning Training - cuDNN
        • Deep Learning Frameworks
        • Conversational AI - NeMo
        • Intelligent Video Analytics - DeepStream
        • NVIDIA Unreal Engine 4
        • Ray Tracing - RTX
        • Video Decode/Encode
        • Automotive - DriveWorks SDK
    • Gamers
      • GeForce
        • Overview
        • GeForce Graphics Cards
        • Gaming Laptops
        • G-SYNC Monitors
        • RTX Games
        • GeForce Experience
        • GeForce Drivers
        • Forums
        • Support
        • Shop
      • GeForce NOW
        • Overview
        • Download
        • Games
        • Pricing
        • FAQs
        • Forums
        • Support
      • SHIELD
        • Overview
        • Compare
        • Shop
        • FAQs
        • Knowledge Base
    • IT Professionals
      • Solutions
        • Data Center (On-Premises)
        • Edge Computing
        • Cloud Computing
        • Networking
        • Virtualization
        • Enterprise IT Solutions
      • Software
        • AI Enterprise Suite
        • Cloud Native Support
        • Cluster Management
        • Edge Deployment Management
        • Inference Serving - Triton
        • IO Acceleration
        • Networking
        • Virtual GPU
      • Apps and Tools
        • Data Center
        • GPU Monitoring
        • NVIDIA RTX Experience
        • NVIDIA RTX Desktop Manager
      • Resources
        • Data Center & IT Resources
        • Technical Training and Certification
        • Enterprise Support
        • Drivers
        • Security
        • Product Documentation
        • Forums
    • Researchers
        • NVIDIA Research Home
        • Research Areas
        • AI Playground
        • Video Highlights
        • COVID-19
        • NGC Catalog
        • Technical Training
        • Startups
        • News
        • Developer Blog
        • Open Source Portal
        • Cambridge-1 Supercomputer
        • 3D Deep Learning Research
    • Roboticists
      • Products
        • AI Training - DGX
        • Edge Computing - EGX
        • Embedded Computing - Jetson
      • Software
        • Robotics - Isaac ROS
        • Simulation - Isaac Sim
        • TAO Toolkit
        • Vision AI - Deepstream SDK
        • Edge Deployment Management
        • Synthetic Data Generation - Replicator
      • Use Cases
        • Healthcare and Life Sciences
        • Manufacturing
        • Public Sector
        • Retail
        • Robotics
        • More >
      • Resources
        • NVIDIA Blog
        • Robotics Research
        • Developer Blog
        • Technical Training
        • Startups
    • Startups
    • NVIDIA GTC
    • Shop
    • Drivers
    • Support
SHIELD
Overview
Product Specs
  • SHIELD TV
  • SHIELD TV Pro
Compare
  • Overview
  • Product Specs
    • SHIELD TV
    • SHIELD TV Pro
  • Compare
Shop
  • Overview
  • Product Specs
    • Product Specs
    • SHIELD TV
    • SHIELD TV Pro
  • Compare
Registration FAQ PRESS RELEASE Other Languages
NVIDIA SHIELD TABLET RECALL PROGRAM
  • Registration
  • FAQ
  • PRESS RELEASE
  • Other Languages

NVIDIA SHIELD TABLET RECALL PROGRAM

NVIDIA has announced a recall of its SHIELD tablets, sold between July 2014 and July 2015. NVIDIA has determined the battery in these tablets can overheat and pose a fire hazard. As part of this recall, NVIDIA will be replacing the tablet.

NVIDIA is asking customers to submit a claim for a replacement device. NVIDIA is also asking consumers to stop using the recalled tablet, except as needed to participate in the recall and back up data. Consumers will receive a replacement tablet after registering to participate in the recall.

This recall does not affect any other NVIDIA products.

NVIDIA is coordinating with appropriate governmental agencies to ensure that the recall follows established industry practices.

NVIDIA is coordinating with appropriate governmental agencies to ensure that the recall follows established regulatory practices.

REGISTRATION PROCESS
Follow the instructions below to see if your SHIELD Tablet is included in this recall.

Step 1: Please update your tablet to the latest software:
Ensure you’re running the latest software, which you can check by following these instructions:

  • From the Home screen in Android, select the Apps icon
  • Select the Settings icon
  • Scroll down, select About tablet
  • Select System Updates
  • Verify that your tablet has the latest software dated July 1, 2015, or newer. See image at right. You may need to repeat this step more than once if your system is out of date.

Step 2: How can I tell if my unit is affected by the recall?
This recall applies only to tablets with a certain battery type. Once you’ve verified that you’re running the latest software, identify your unit’s battery type by following these instructions:

  • From the Home screen in Android, select the Apps icon
  • Select the Settings icon
  • Scroll down, select About tablet
  • Select Status
  • Under the “Battery” category, you’ll see Y01 or B01
  • If B01, your unit is NOT affected by this recall
  • If Y01, your unit needs to be replaced. Please proceed to Step 3 below

Step 3: Register for the recall:
Once you’ve verified that your tablet contains a Y01 battery and affected by this recall, you can begin the registration process using the following instructions:

  • From the Home screen in Android, select the Apps icon
  • Select the Settings icon
  • Scroll down, select About tablet
  • Select Status
  • Scroll down further to find your Tablet’s serial number.
  • Please enter this serial number, along with your name and contact information, in the fields below

  1. Section
  • Section

Optional

Optional

Optional

FREQUENTLY ASKED QUESTIONS

Q. How do I know if my tablet is affected?

The recall includes NVIDIA SHIELD tablets (both WIFI and LTE) sold between July 2014 and July 2015.

Model numbers P1761, P1761W and P1761WX and serial numbers 0410215901781 through 0425214604018 are included in this recall. The model and serial numbers are etched on the left side edge of the tablets and printed on the packaging.

Please go to www.nvidia.com/support/tabletrecall and follow the instructions. You will need to update your tablet with the latest software to determine if your tablet is affected.

Q. What is the problem with the tablets?

A. The lithium-ion battery in the tablets can overheat, posing a fire hazard.

Q. Can I replace the battery myself?

A. No, the battery is not user-replaceable.

Q. Is this a worldwide recall?

A. Yes, it’s a worldwide recall.

Q. How do I get a replacement? Where can I go for more info?

A. The company has set up a website at www.nvidia.com/support/tabletrecall. Consumers should go there to register for the recall.

Q. What are you sending to replace my tablet?

A. We will send you a SHIELD Tablet that is effectively identical to yours, but with a different battery. If you had an LTE version, we will replace it with an LTE version.

Q. Is it safe to use my NVIDIA tablet?

A. We are asking all users to stop using the tablet immediately, except as needed to participate in the recall and back up their data.

Q. My tablet is not working and/or I can’t submit a claim online. What do I do?

A. Please contact the NVIDIA Customer Care support team:

US (toll free): 800-797-6530
US: 408-486-2000
United Kingdom: 0800 404 7747
Germany: +49 (0)3030806888
France: +33 (0)975186797
Spain: +34 911880035
Italy: +39 0294757110
Poland: +48 (0)223975013
Russia: +74996092527

Alternatively, you can visit www.nvidia.com/nvcc

LATEST PRESS RELEASES

Please click on the link below for the official announcements.

US Press Release

UK Press Release

Italy Press Release

France Press Release

Poland Press Release

Russia Press Release

Spain Press Release

Germany Press Release

Korea Press Release

Japan Press Release

Select Country

ENGLISH
SPANISH
KOREAN
FRENCH
POLISH
ITALIAN
RUSSIAN
GERMAN
JAPANESE
More
  • Cloud Gaming
  • Compare
  • SHIELD Rewards Program
  • For Developers
Support
  • SHIELD TV User Guide
  • SHIELD TV Pro User Guide
  • FAQs
  • Knowledge Base
  • Software Updates
  • Previous Generation Products
Follow SHIELD
Facebook Twitter YouTube Twitch
NVIDIA
United Kingdom
  • Privacy Policy
  • Manage My Privacy
  • Legal
  • Accessibility
  • Corporate Policies
  • Product Security
  • Contact
Copyright © 2023 NVIDIA Corporation