Get the Most from Your NGC-Ready Systems
NVIDIA NGC Support Services provide you with enterprise-grade support to ensure that your NGC-Ready Systems run optimally, maximizing system utilization and user productivity. Direct access to NVIDIA subject matter experts means you can quickly address software issues, minimize downtime and capitalize on ROI.
NGC Support Services cover the NVIDIA® driver, CUDA®, container runtime for Docker and containerized AI/DL/ML software from NGC. See a complete list of NGC-Ready supported software.
NGC-Ready systems are supported on Ubuntu and RHEL, both bare metal and virtualized. You can access the NVIDIA vGPU Product Support Matrix for more information.
Store, secure, manage, and share your custom AI content, such as containers, model scripts, and Helm charts, within your enterprise through the Private Registry.
Need quick help? NGC Support Services connect you live with NVIDIA software experts during local, regional business hours. You can also use the NVIDIA Support Portal to log issues and review cases 24x7.
To streamline the overall process, we have qualified several of our OEM partners to sell NGC Support Services. You can purchase a single or multi year contract from partners listed below. Please contact us if you don’t see your OEM in the list below.
NGC Support Services End User Terms and Conditions
No. Hardware is covered by the system manufacturer.
Please contact enterpriseservices@nvidia.com
To complement the NGC-Ready program, NVIDIA now offers NGC Support Services, providing enterprises with local business-hour support for NVIDIA software on NGC-Ready systems with V100, T4, and RTX 6000 or 8000 GPUs. This level of service ensures that GPU-based systems run optimally and that users can take full advantage of NVIDIA GPU compute resources, as well as deep learning (DL) and machine learning (ML) framework containers from NGC.
Learn more in the NGC Support Services terms and conditions
The NGC-Ready program was developed to validate servers to run AI workloads from training to inference. To qualify, NGC-Ready servers are required to have passed an extensive suite of tests that verify their ability to deliver high performance when running NGC containers. NGC-Ready system validation includes tests of:
NGC-Ready for Edge servers have, in addition to passing the NGC-Ready tests, demonstrated their ability to support the NVIDIA EGX platform that uses both TPM for hardware-based key management and IPMI for remote systems management industry standards.
The program covers support for containers from NGC, installed on bare-metal and virtual machines, along with CUDA and associated drivers. For more details, refer to the NGC-Ready supported software list.
NVIDIA OEM partners who are part of the NGC-Ready program are eligible to sell NGC Support Services. Consult this list for eligible partners and validated systems.
With NGC Support Services, you can:
NGC Support Services are entirely optional. However, the services can prove to be critical for eliminating downtime and expediting time to solution.
NVIDIA will document the issue/gap, send the details to a customer representative for evaluation, and they will, in turn, recommend the appropriate action.
The NGC Private Registry was developed to provide users with a secure space to store and share custom containers, models, model scripts, and Helm charts within their enterprise. The Private Registry allows them to protect their IP while, at the same time, increasing collaboration.
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ASRockRack_sales@asrockrack.com +886-2-55599600
https://www.asus.com/support/
sam.hsieh@gigabyte.com +886-955-159-408
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https://www.hpe.com/us/en/contact-hpe.html
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https://www.qct.io/Contact-QCT/index
NGCSupport@SuperMicro.com
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sales@amax.com
Speak with a member of our sales team to learn more about NGC Support Services.