NVIDIA Virtual GPU Support Services

NVIDIA Support Services for virtual GPU (vGPU) software provides access to comprehensive software patches, updates, and upgrades, plus technical support. You now have an easy, reliable way to improve productivity and reduce system downtime for your production systems.

What’s Included in NVIDIA Virtual GPU Support Services

Support, Upgrade, Maintenance (SUMs)

Support, Upgrade, Maintenance (SUMs)

NVIDIA vGPU Support Services comes with a Support, Upgrade, and Maintenance (SUMs). It’s available for NVIDIA vGPU software versions 2.0 and beyond on your NVIDIA-certified systems and includes:

  1. Access to the latest updates and upgrades
  2. Maintenance for NVIDIA vGPU software
  3. Direct communication with NVIDIA technical experts
  4. Searchable knowledge base of documentation, application notes, and articles
  5. Rapid response and timely issue resolution
  6. Active issue prioritization

Flexible Licensing Options

NVIDIA vGPU software products can be purchased as either perpetual licenses with SUMs or as an annual subscription. The perpetual license gives the user the right to use the software indefinitely, with no expiration.

The annual subscription offering is a more affordable option to allow IT departments to manage the flexibility of license volumes. NVIDIA vGPU software products with an annual subscription are bundled with SUMs for the duration of the software’s subscription license.
 

Proactive, Personal Support

A Technical Account Manager (TAM) is a remote engineer, project manager, and customer advocate from NVIDIA who focuses on managing customers’ technical support issues related to their NVIDIA solution(s), drives customers’ technical interests, and proactively helps avoid potential problems in activities like upgrades. The TAM gives peace of mind to customers, helps them streamline day-to-day operations, and reduces the time to resolution for open cases.
Interested in TAM services? Contact enterpriseservices@nvidia.com for more details.

Business-Critical Support Now Available

Business-critical support is now available with 24/7 access and premium service-level agreement (SLAs).

vGPU Documentation

Renew NVIDIA vGPU License

Access NVIDIA Enterprise Support Services