Q: I can’t see a Redeem button in the GeForce Experience Account menu.
Make sure you have the latest version of GeForce Experience installed (client version 3.15 or higher and GeForce driver 373.06 or higher) and are connected to the internet. You can download the latest version of GeForce Experience here.

Q: Are there additional requirements for me to redeem my coupon?

  • Graphics Card Requirements- Some coupons can only be redeemed on selected graphics card. These coupons are typically tied to a graphics card purchase or promotional giveaway. Please make sure your graphics card is installed before redemption.
  • Regional/Country Requirements- Some coupons require that they be redeemed in specific regions or countries. Please redeem the code in the appropriate region/country.
  • Age Requirements - Some coupons have age restrictions due to sensitive content. Please check that your NVIDIA Account meets the age requirement.

Q: I already own the game that I've received a game code for.
In most cases, a game code can only be redeemed against an account that does not already own the game. If you already own the game, you will not be granted a second copy.

Q: I am getting an error message. Help!
Please wait 48 hours and then try again. If you are still unable to resolve the issue, please contact NVIDIA Customer Care.