NVIDIA Account Registration

Frequently Asked Questions

• I am receiving a 4001 error while I submitted my registration. What went wrong?

  4001 error means PAK ID/Entitlement ID field contained an invalid value. If you purchased this entitlement through an OEM partner and received instructions via a special locker, then please enter the sales order number from your OEM partner into the PAK ID/Entitlement ID field on the NVIDIA Enterprise Account Registration page. If you were entering the correct OEM sales order number when you received this error, then it's possible that the order processing has not been completed yet on the NVIDIA side for your entitlement. Please contact your OEM partner representative.
• What do I do if I receive an error that my email id is associated with a different account, during registration?

  This error means that, in our systems your email id is associated with a different customer record than the entitlement you tried registering against. Please contact NVIDIA Enterprise Support, as it appears that we may need to do some data adjustments to get this error fixed.

   

  If you are a System Integrator contact or a Managed Services Provider contact who is trying to register for your customer’s entitlement, please note that you will need a unique email id for each customer in order to register for that customer’s entitlement.
• I received a 4006 error while registering for an entitlement. What can I do?

  Please contact NV Partner Network team at nvidiapartnerportal@nvidia.com
• I received an error message at registration that is different from the ones covered above. What can I do?

  Please contact NVIDIA Enterprise Support team.
• What if I received an email saying I would hear back from NVIDIA, but I never heard back?

  First, please check your Spam or Junk folders for this email from NVIDIA. Also, you can contact your IT department to modify email settings to allow system-generated emails coming from @NVIDIA.com domain to be received. After following these steps, if you are still having problems, please contact NVIDIA Enterprise Support team.
• How do I reset my password?

  On the NVIDIA login screen, click on “Forgot password?" to reset your password.
• If I have questions on NGC Container Registry section, who can I reach out to?

  Please contact NVIDIA Enterprise Support.
• How do I purchase NVIDIA software?

  To purchase NVIDIA  software, including NVIDIA AI Enterprise or NVIDIA virtual GPU, and NVIDIA GPUs, please contact your current NVIDIA partner or one of our NVIDIA Partner Network (NPN) partners at https://www.nvidia.com/en-gb/about-nvidia/partners/ or your NVIDIA sales representative. The complete list of partners can be found at www.nvidia.com/object/partner-locator.html.
• Where can I download the NVIDIA software and drivers?

  The registration approval email will include directions on how to access your account and our licensing portal. If you’ve already registered and set up your account, you can log in at nvid.nvidia.com/dashboard/.

  For NVIDIA AI Enterprise, the AI tools, frameworks, and pretrained models can be found in NVIDA NGC (https://ngc.nvidia.com/signin).  The registration approval email will also include instructions on how to access NVIDIA NGC.
• Where can I find more information on NVIDIA software solution?

  Please visit https://docs.nvidia.com/ai-enterprise/index.html for further information on NVIDIA AI Enterprise

  Please visit https://docs.nvidia.com/grid/ for further information on vGPU Solution software.
• What do I do if I don’t see the latest NVIDIA SW packages that I wish to download?

  If you are seeing prior versions of the NVIDIA AI Enterprise or vGPU Software packages but not the latest software version, that is most likely because your  subscriptions or  SUMS have expired and have not been renewed. You will need to renew your NVIDIA AI Enterprise or vGPU subscription or SUMS first before you can download the latest software version. Or you can download the prior vGPU Software versions that are visible on the NVIDIA Licensing Portal.
• What do I do if I see a message that indicates that my account is under review while downloading NVIDIA software?

  This error message indicates that either your account or the user information is under compliance review. This error will normally clear in 24 hours, but for further assistance contact NVIDIA Enterprise Support.
• I have reviewed this FAQ. My question was not noted in this FAQ. What can I do?

  Please contact NVIDIA Enterprise Support team.