FAQS

GENERAL

PC/MAC

NVIDIA SHIELD

  •

    HOW DO I LAUNCH AND PLAY A GAME?

    On the first click of a game tile, you will be taken to the digital store’s game page. Your ownership is verified when you log in, and then the game is installed onto your GeForce NOW gaming rig in the cloud. For games that require you to log in to your account to begin play, you will need to hold the START button on the gamepad to bring up the virtual mouse and keyboard. If you do not own the game, you can purchase it from the digital store. 

    To launch a game, click on its icon in the NVIDIA Games app. Look for the game with a GEFORCE NOW label. It will look and feel like you are launching the game on your device, when, in fact, GeForce NOW is launching it remotely and streaming it back to your SHIELD.

  •

    WHAT’S THE DIFFERENCE BETWEEN GEFORCE NOW AND GAMESTREAM?

    GeForce NOW streams your favorite PC games from NVIDIA cloud data centers. You can use GeForce NOW across any supported device. 

    GameStream lets you cast your PC games to your SHIELD by accessing your games from your GeForce GTX-powered PC in your home.

  •

    IS VOICE CHAT SUPPORTED USING A MICROPHONE OR HEADPHONES?

    GeForce NOW SHIELD currently does not support an in-game mic. We are working at adding this in a future update.

  •

    CAN I USE A GAMEPAD WITH GEFORCE NOW?

    Yes, you can use the SHIELD controller to play games on GeForce NOW. Please check our system requirements for a complete list of supported peripherals.

  •

    CAN I USE A KEYBOARD AND MOUSE WITH GEFORCE NOW?

    Yes, you can connect a USB or Bluetooth keyboard or mouse to a SHIELD to play games on GeForce NOW.

  •

    I AM USING A NON US-ENGLISH KEYBOARD, AND WHEN I USE IT WITH GEFORCE NOW I DO NOT SEE THE CHARACTERS OR LETTERS ON SCREEN THAT I PRESS.

    We do see this issue with non-US Keyboards and are trying to find a way to improve it. In the meantime, we recommend using US English keyboards, or the NVIDIA on-screen control (OSC) keyboard, or Steam Big Picture keyboard to type in characters such as @.  However, if you have a Uplay account with non ASCII characters, you cannot use the NVIDIA OSC keyboard or a US English keyboard. You may need to change your password to log in to Uplay on GeForce NOW.

ANDROID

  •

    WHAT ANDROID PHONES ARE COMPATIBLE?

    We support Android phones with 2GB or more of memory and Android 5.0 (L) or later.  Please be aware streaming games on your phone’s mobile data plan you may use up data quickly.  We recommend connected to a 5GHz WiFi network for the best experience.

  •

    IF I USE GEFORCE NOW ON MY PC, MAC, OR SHIELD, CAN I ALSO PLAY ON MY ANDROID PHONE?

    Yes, your single GeForce NOW account works across your many devices, now including Android phones.

  •

    HOW DO I GET STARTED?

    Once you’ve logged in to your GeForce NOW account on your phone, jump into your library of recently played games and continue playing where you left off. A Bluetooth gamepad is strongly recommended, including: the NVIDIA SHIELD controller, Razer Raiju or Junglecat Mobile, Steelseries Stratus Duo, or Thundersoft’s Glap. Note: Some games may require a connected gamepad controller or wireless keyboard/mouse. Check out these gamepads and more here.

  •

    WHY ARE YOU ASKING ME ABOUT MY AUDIO?

    This is Android's way of indicating that the GeForce NOW app wants access to your phone’s microphone. From here, it enables your in-game voice chat. We do not record this audio.

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