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NGC Support Services

Get the Most from Your NGC-Ready Systems

IT teams that support organizations adopting AI and data science are increasingly tasked with managing new types of hardware and workloads for a diverse set of use-cases. To ease this transition, NVIDIA NGC Support Services provide you with enterprise-grade support to ensure that your NGC-Ready Systems run optimally, maximizing system utilization and user productivity. Direct access to NVIDIA subject matter experts means you can quickly address software issues and capitalize on ROI.

Supported Software

NGC Support Services cover the NVIDIA^® driver, CUDA^®, container runtime for Docker and containerized AI/DL/ML software from NGC. See a complete list of NGC-Ready supported software.

Environments

NGC-Ready systems are supported on Ubuntu and RHEL, both bare metal and virtualized. You can access the NVIDIA vGPU Product Support Matrix for more information.

Installation and Use

If you run into issues during installation, configuration, or use of your NVIDIA-optimized AI containers from NGC, get the added assurance that you’re covered with NGC Support Services.

Expert Support

Need quick help? NGC Support Services connect you live with NVIDIA software experts during local, regional business hours. You can also use the NVIDIA Support Portal to log issues and review cases 24x7.

Frequently Asked Questions

Do NGC Support Services include hardware support?

No. Hardware is covered by the system manufacturer.
Who can I contact for more information?

Please contact enterpriseservices@nvidia.com