Overview
Support and Services for Open Source Slurm and Slinky
Open source software provides data center operators, developers, and researchers the most flexibility for workload management, but it can take expert help to utilize it to its full capacity. From implementation to customizations, get direct access to the experts from SchedMD (now part of NVIDIA) who actively develop Slurm and Slinky every day and have deep expertise in managing high-performance computing (HPC) and AI workloads.
Benefits
Experience the Benefits of Support Services for Open Source Software
Access the Support Portal
Looking to submit a support request? Support tickets can be submitted through the support portal. An email address with your organization's domain is required to validate your support entitlement.
For more information on initial support and service purchases, contact your authorized NVIDIA enterprise partner or your NVIDIA sales team.
What Customers Are Saying About Slurm Support
"We have been a SchedMD (now part of NVIDIA) support customer for nine years. They've always given timely, high-quality responses."
– Technical University of Denmark
Offers
Get Direct-to-Engineering Access
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Standard Support
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Deployment Services
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On-Site Training
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Technical Account Manager
Standard Support
Standard support gives users and administrators direct access to experts, with eight hours of consulting services included, increasing utilization and uptime by decreasing the time and money lost on disruptions. Standard support is licensed by both number of nodes and per GPU (if applicable) and requires administrators to be on the latest or previous two versions of Slurm. Coverage includes bug fixes, configuration setup and optimization, and Slurm upgrade assistance.
Standard support for Slinky is considered an add-on to Slurm support and is also licensed by both the number of nodes and per GPU.
Deployment Services
NVIDIA offers a proof-of-concept (PoC) service to launch new Slurm and Slinky deployments with expert assistance from their developers. This service validates configurations, tunes performance, and transfers best practices to the team from day one.
The NVIDIA PoC service for Slurm is considered an add-on to Slurm standard support and requires an active Slurm support entitlement.
On-Site Training
Comprehensive face-to-face training maximizes the potential of HPC environments. This add-on service provides a three-day, on-site training for site-specific use cases with hands-on lab workshops from the experts at SchedMD (now part of NVIDIA) who actively work on Slurm and Slinky.
NVIDIA on-site training for Slurm is considered an add-on to Slurm standard support and requires an active Slurm support entitlement.
Technical Account Manager
This service makes it possible to partner with a designated TAM who knows the Slurm environment and can coordinate support cases end to end, driving timely and effective resolutions. The NVIDIA TAM service for Slurm is considered an add-on to Slurm standard support and requires an active Slurm support entitlement.
NVIDIA Enterprise Support offers TAM services for other products in the NVIDIA portfolio. The TAM for Slurm is a separate service with access to an expert from SchedMD (now part of NVIDIA).
Documentation
Explore Slurm and Slinky Documentation
Next Steps
Get Support for Slurm
SchedMD (now part of NVIDIA) experts are here for you at every step in this fast-paced journey. The support portal provides you access to create and manage all your Slurm and Slinky support cases.
Renewals
Renewing your support services for Slurm and Slinky helps ensure continuous uptime and optimized utilization. To renew your Slurm and Slinky support, please contact NVIDIA.
Purchase Support
For more information on initial support and service purchases, contact your authorized NVIDIA enterprise partner or NVIDIA sales team.