Ebook

10 Key Generative AI Use Cases for Telecom Leaders

Learn how generative AI is transforming customer experience and network operations today, with emerging applications in AI agents.

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See What’s Included in This Ebook

How is generative AI transforming the telecom industry? Explore 10 real-world applications from key software companies, system integrators, and service delivery partners using generative AI to enhance customer experiences, optimize network performance to boost service capacity, and drive revenue growth.

Enhance Customer Billing Resolution

Reduce call handle time by 30–40% using large language models and personalize service with digital human avatars.

Generate Customer Support Case Summaries

Reduce time spent by customer agents writing case summaries and reviewing complex notes by 55%.

Transform Network Operations and Design

Design carrier-grade networks and automate network operation centers for high performance and uptime.

Boost Network Intelligence in the Field

Gain insights from complex network data for network troubleshooting with co-pilots powered by generative AI.

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