Customer Relations

Priority issue for: NVIDIA, customers, end-users, shareholders.

While we primarily view our commitment to positive customer relations in terms of the role we play as a responsible, responsive supplier, we also recognize our commitment to partners who sell our products and to those products’ end-users. As our business evolves and we sell more products directly to consumers, our responsiveness to these audiences is also increasing. More information about these audiences and how we measure their satisfaction can be found on our Customer Satisfaction page.

Inquiries from our original equipment manufacturer customers have increased in line with our focus on supplier responsibility and environmental sustainability. Requests for information have predominantly related to conflict minerals, environmental compliance, quality, consumer satisfaction and ethics.

We use quarterly business reviews with key customers to discuss these topics, and partner with them on various initiatives through the Electronic Industry Citizenship Coalition (EICC). Certain customers assign points on their scorecards to environmental, social and governance performance. Customers who are EICC members monitor our performance through tools provided by that organization, such as self-assessment questionnaires, validated audit processes, and carbon, water and waste tracking tools.

NVIDIA’s Commitment as a Supplier

Our customers include some of the world’s largest electronics, consumer brand and automotive companies. Consequently, we have adopted across our global operations the standards outlined in the EICC Code of Conduct covering labor, environment, health and safety, ethics and management systems. We use these standards as our management approach for our supply chain. Our progress related to implementing the EICC Code of Conduct is found in this report as set out below:

Code Element
Management Systems
Health and Safety
Environmental Sustainability

A full list of standards and initiatives that our Silicon Chip Operations and Board Operations organizations participate in or comply with is on the Environmental Performance page. To learn more about our efforts to remove hazardous chemicals from, and identify the source of conflict minerals within, our supply chain, visit the Compliance section.