I applied for a 90-day trial license but haven’t received a response?

You should receive a response within 24-hours of your request. If you do not receive a response during this timeframe, please check your spam and junk folders. In addition, registration will be denied if you did not use a corporate/business email address. If you still have not received a response, please visit https://www.nvidia.com/en-us/contact/sales/#assistance for further assistance.

I used my personal email address (Google, Yahoo, etc.) and was denied a trial license, what do I do?

You can reapply by filling out the application form again, using your corporate email address. If you continue to have issues after using your corporate email address, please visit: https://www.nvidia.com/en-us/contact/sales/#assistance.

How do I extend my 90-day trial license?

The trial license is a one-time, 90-day license. For enterprises needing a longer evaluation time, we recommend contacting one of our expert partners to begin a proof of concept. Find an NVIDIA Partner Network (NPN) GPU Virtualization Partner at https://www.nvidia.com/object/vgpu-software-partners.html.
In rare occasions, extensions have been granted. Please contact your local sales team to be considered for an extension https://www.nvidia.com/en-us/contact/sales/#assistance.

Where can I download the virtual GPU software and drivers?

The registration approval email will include directions on how to access your account and our license portal. If you have already registered and have set up your account, you can log in at https://nvid.nvidia.com/dashboard/.

What if I received an email saying that I would hear back from NVIDIA, but never heard back?

Please visit: https://www.nvidia.com/en-us/contact/sales/#assistance. By filling out the form or calling the number listed on the site, an NVIDIA representative will be able to help answer your questions.

How do I reset my password?

On the NVIDIA login screen, click on "Forgot password?" to reset your password.

Can I get an eval license without filling out the form?

No. In order to get an evaluation license, you need to fill out the form at https://www.nvidia.com/object/nvidia-enterprise-account.html. Registration requires a business email address.

How do I purchase virtual GPU software?

To purchase virtual GPU software and NVIDIA GPUs, please contact one of our NVIDIA Partner Network (NPN) partners (https://www.nvidia.com/object/vgpu-software-partners.html) or your NVIDIA sales representative. If you are not sure how to contact your NVIDIA sales representative, please contact us at https://www.nvidia.com/en-us/contact/sales/#assistance. In addition, please visit https://www.nvidia.com/en-us/design-visualization/buy-grid/ to review the 4 easy steps to buy an NVIDIA Virtual GPU solution. You may view the complete list of NVIDIA GPU virtualization partners at https://www.nvidia.com/object/partner-locator.html.

What do I do if I can’t download the software due to export compliance?

NVIDIA complies with all export regulations. If you feel there has been an error, please contact us at https://www.nvidia.com/en-us/contact/sales/#assistance.

The download link isn’t working?

First, make sure your 90-day trial period has not expired. For other issues, contact an NVIDIA representative at https://www.nvidia.com/en-us/contact/sales/#assistance.

How do I know if my 90-day trial has ended?

If you trial has ended, you will receive a message that the system failed to acquire a license. The 90-day trial period begins when your Product Activation Key has been redeemed in the licensing portal. The beginning and end date of the eval is listed in the portal, which can be accessed at https://nvid.nvidia.com/dashboard/. Further details on viewing licensed feature properties can be found at view expiry date in the License Server UI.

If I am an existing user, can I still get additional licenses to eval?

Please contact your NVIDIA sales representative to discuss the request. If you are not sure how to contact your NVIDIA sales representative, please contact us at https://www.nvidia.com/en-us/contact/sales/#assistance.