Before using this troubleshooting guide, make sure that your SHIELD is updated with the latest system update, available automatically if your SHIELD is connected to the Internet.

If you are unable to resolve the issues you are having with the troubleshooting steps in this guide, you may find a resolution in the GeForce Experience Forums > SHIELD section.

Useful tips and tricks can also be found on our SHIELD FAQ and our SHIELD support page.

If you are still unable to resolve the issues you are having, please contact NVIDIA support.