Release Date: June 11, 2025
1. Package Name: Comprehensive Support (GPU + Networking)
| Covered Product | Networking RMA Services | Enterprise Software Services | GPU Troubleshooting Services | Premium TAM |
|---|---|---|---|---|
| Networking Products InfiniBand Switches: QM3200, QM3400 (XDR), QM9700, QM9790 (NDR), CS8500, QM8700 (HDR) Spectrum Ethernet: SN2201, SN3420, SN3700C, SN3700, SN3750, SN4600C, SN4600, SN4700, SN5400, SN5600 NICs & Cables: CX-4/5/6/7/8 series, Copper & Fiber Cables, Transceivers DPU: BlueField-3 |
Yes | Yes | - | Yes |
| GPU Hardware Troubleshooting Assistance for all currently supported GPU and CPU product families |
- | Yes | Yes | Yes |
GPU Software:
|
- | Yes | Yes | Yes |
Support Entitlement Level: Account Level Entitlement
2. Package Name: Spectrum-X Solution Support
| Covered Product | Networking RMA Services | Enterprise Software Services | GPU Troubleshooting Services | Standard TAM |
|---|---|---|---|---|
| Networking Products Spectrum Ethernet: SN2201, SN3420, SN3700C, SN3700, SN3750, SN4600C, SN4600, SN4700, SN5400, SN5600 NICs & Cables: CX-4/5/6/7/8 series, Copper & Fiber Cables, Transceivers DPU: BlueField-3 |
Yes | Yes | - | Yes |
Support Entitlement Level: Cluster Level Entitlement
3. Package Name: GB-series NVL Solution Support Services, Business Critical
| Covered Product | Networking RMA Services | Enterprise Software Services | GPU Troubleshooting Services | Premium TAM |
|---|---|---|---|---|
| GB-series Hardware Troubleshooting Assistance for all currently supported GPU and CPU product families |
- | - | Yes | - |
GPU Software:
|
- | Yes | Yes | - |
Networking Software
|
- | Yes | - | - |
Support Entitlement Level: Account Level Entitlement