WEIDER Probiotics Elevates Customer Experience With AI-Driven Support Powered by NVIDIA ACE

For years, customer service in the wellness sector meant either waiting for available reps or navigating impersonal chatbots. WEIDER saw an opportunity to deliver expert product advice and support, tailored to individual needs, accessible at any hour.

MagV CO's philosophy—"innovation changes the world"—aligned perfectly with WEIDER's vision. By collaborating, the two companies set out to reimagine customer service with AI that can interact naturally, understand complex questions, and deliver trustworthy, brand-consistent guidance.

Working with MagV CO, WEIDER introduced an always-on, virtual product expert that blends real-time conversation, emotional expression, and in-depth brand knowledge. High-fidelity 3D scanning produced lifelike avatars, refined through advanced creative tools to ensure every interaction felt authentic and empathetic. As Victor Chen, CEO of MagV CO, noted, "The system maintenance cost for using AI anchors is relatively lower compared to human counterparts."

Underpinning it all is NVIDIA ACE 5.0—a modular, open microservice platform that integrates custom Mandarin language models, real-time facial animation, and secure, cloud-powered delivery. The result is a seamless, interactive experience that resonates trustworthiness and expertise, whether users want to know the benefits of a patented probiotic strain or have specific health-related questions. Answers are delivered instantly, informed by WEIDER's proprietary research and product documentation.

MagV CO is an NVIDIA Connect member.

WEIDER's commitment to innovation delivers measurable value to both business leaders and everyday customers. The virtual customer service agent is not just a chatbot—it's a trusted brand ambassador with empathy and expertise, propelling WEIDER Probiotics to the forefront of AI-powered engagement. As the generative AI ecosystem continues to expand, WEIDER's initiative stands as an inspirational example of how technology and human-centric design can drive business success and customer loyalty.

"WEIDER has always prioritized product quality and consumer health. Introducing NVIDIA ACE MetaHuman has broken new ground in our customer service. This virtual brand ambassador combines real emotion with professional responses to ensure timely and accurate health consultation for every customer. This is a crucial step toward future intelligent services."

Charles Chen

Chairman of WEIDER Global Partner, Wonders Co. Ltd.

Looking ahead, MagV CO is piloting browser-side rendering via Gaussian splatting technology. With this approach, avatars can be rendered locally on users' devices, greatly reducing backend resource consumption and enabling even more scalable and cost-effective customer service—especially on lightweight devices and in high-volume environments.