Accelerating Contact Center AI Workflows with NVIDIA AI Enterprise
Transform Call Centers with Scalable, Finely-Tuned AI Agent Systems
Contact centers are transforming by integrating advanced AI to improve user experience, cut costs, and scale operations. This webinar showcases NVIDIA's robust contact center AI solution, featuring cutting-edge speech services, multi-turn RAG architectures, and fine-tuned LLMs for human-like interactions with high throughput and low latency.
In this webinar, you'll gain practical insights into designing, optimizing, and scaling AI-powered agentic workflows specifically for voice-based inquiries. Discover how the system transitions from traditional IVR to real-time AI conversations, integrates member data for personalization, and utilizes NVIDIA Riva, NeMo, and NIM for production-grade deployment and continuous learning.
Register for this webinar and explore the benefits of NVIDIA AI for accelerated inference. Time will be available at the end of the webinar for Q&A.
Who Should Attend
AI/ML engineers, contact center technology leads, healthcare IT architects, and developers with experience in conversational AI and Python.
Prerequisites
- Python programming proficiency
- Understanding of AI agents, LLMs, and speech processing interacting in CCAI
- Familiarity with GPU computing and enterprise AI deployments
Learnings
In this webinar, you'll gain a deep understanding of NVIDIA’s AI Enterprise stack and learn :
- Designing AI workflows to handle high-volume contact center calls with real-time ASR and TTS.
- Leveraging multi-turn RAG and embedded policy/member data to power accurate responses.
- Fine-tuning LLMs (e.g., Llama 3 8B) for healthcare-specific tone, empathy, and response fidelity.
- Understanding technical architecture for integrating AI modules into on-premise Cisco-based systems.
- Using NVIDIA Riva, NeMo Guardrails, and NIM for secure, scalable, low-latency deployment.
- Real-world metrics on latency, throughput, and accuracy improvements pre- and post-LLM finetuning.
Don't miss this opportunity to enhance your expertise or master a new technology. Plus, receive a free NVIDIA self-paced training course (valued at up to USD 90) when you attend this webinar.
