NVIDIA Corporation
NVIDIA® Tuner Products
Procedures for Warranty Services
For the United States, Canada, and Puerto Rico

The NVIDIA Warranty Policy is available at http://www.nvidia.com/object/support_warranty_info.html.

To obtain warranty service, please follow the procedures listed below:

Step 1: Contact NVIDIA Customer Care
Customer Care will try to help you diagnose the problem. If it becomes apparent that the product in question needs to be repaired or replaced, Customer Care will pre-approve your warranty service request and issue a Help Ticket #. This is subject to verification of warranty eligibility, including proof-of-purchase. If you purchased the product through the NVIDIA Online Store, you will be directed to Customer Service of the Store; otherwise you will receive an email with a link to an online form for an official warranty service request.

Step 2: Complete the Online Warranty Service Request Form
A link to this form will be provided by Customer Care. Note: If multiple components of the same product need to be serviced, and have been approved for return by Customer Care, you may select them on the same Warranty Service Request form. Please file separate forms if the claim involves more than one product.

• You will be asked to review the "NVIDIA® TUNER PRODUCTS PROCEDURES FOR WARRANTY SERVICES" page, and agree to the terms of the NVIDIA RMA procedures and policies. (Note: this information is also available on the NVIDIA Support website)
• You will then be asked to complete the Warranty Service Request Form (also known as "Return Merchandise/Materials Authorization", or "RMA" Form) and provide:
• Your contact information
• The serial number of the product
• Original purchase information, including dealer name and date of purchase
• The Customer Care Help Ticket # (see Step 1 above)
• A list of component(s) of the product that require service
• A description of the problem

Step 3: Prepare for return
Once you've submitted the RMA form, you will receive an email requesting a copy of the sales receipt for the original purchase as proof of warranty eligibility.

• Please fax the receipts or invoice to NVIDIA at 408-486-2907, or scan and email as PDF files to e-rma@nvidia.com.
• Please indicate "Attn: RMA Group" and provide the Help Ticket # on your fax or in your email.

Normally within 3 business days of receipt of your proof of purchase (note: proof-of-purchase may be waived at NVIDIA's discretion), you will receive an email that includes an RMA number and instructions for returning the components to be serviced or replaced. Please note that returns without a valid RMA number will be refused.

Step 4: Return the product or components
Return the components(s) of the product in question to the address specified in shipping instructions, if requested by the confirmation email. The return should be dispatched within 15 calendar days after the RMA# is issued.

• Do not include item(s) not covered in the warranty claim. NVIDIA will not be responsible for returning or replacing such items.
• Pack the returning item(s) with appropriate protection (an ESD bag, if available, is suggested for a board) and shipping material (a carton and bubble or foam wrap is recommended for a board) to avoid physical damages during shipment.
• Ship the package, with freight charge prepaid, to:
  
  ATTN: NVIDIA RMA# xxxxxx,
  NVIDIA Corp., c/o Foxconn eMS, Inc.,
  8807 Fallbrook Dr., Dock #16,
  HOUSTON, TX
  77064-4856
  
  where "xxxxxx" is the RMA#. It is advisable to repeat the RMA# elsewhere as well on the outside of the package.
• Canadian customers only. In order to ensure correct entry through US Customs, you must ship the package via either FedEx or UPS (NVIDIA-appointed customs clearing agents) and follow additional instructions about waybill and customs declaration.

NVIDIA will ship the repaired or replacement item (freight charges paid by NVIDIA) normally within 5 business days after receiving your return. The replacement unit may be a refurbished item or a new item, depending on availability.

Canadian customers shall pay for any applicable GST/VAT on and when receiving the repaired or replacement item(s).

Unauthorized Returns and Incomplete Returns

Returns without a valid, unexpired RMA# properly marked on the package, or returns that do not have NVIDIA-bound freight prepaid, or returns that were not addressed to the specific NVIDIA receiving location per NVIDIA instructions, are deemed as unauthorized returns.

Packages that do not contain all the relevant items that are required to be sent back are deemed as incomplete returns.

If identifiable, the customer will be contacted where possible. NVIDIA has the sole discretion to refuse delivery or redirect such unauthorized or incomplete returns to the sender, at end user's own expense (freight collect). The freight carrier will scrap if the package cannot be delivered to the sender or the sender fails to pick up from the freight carrier within a reasonable period.

Contact Information

NVIDIA Customer Care:
http://nvidia.custhelp.com/cgi-bin/nvidia.cfg/php/enduser/std_alp.php
(For registered users: toll-free numbers and email address are provided in your product registration confirmation email)

NVIDIA RMA Group:
Email: e-rma@nvidia.com
(For RMA status inquiries, or problems with using the warranty request online form only)