NVIDIA AI Enterprise Support Services and Training

Developing AI solutions from concept to deployment is not easy. Keep your AI projects on track with NVIDIA AI Enterprise Support Services. Included with the purchase of the NVIDIA AI Enterprise software suite, this comprehensive offering gives you direct access to NVIDIA experts, control of your upgrade and maintenance schedules with long-term support options, and access to training and knowledge-base resources.

What’s Included in NVIDIA AI Enterprise Support Services

Coworkers learning about support services for NVIDIA AI Enterprise software suite.

Enterprise Support Services

Support, Upgrades, and Maintenance Subscription (SUMS), included with every  NVIDIA AI Enterprise software license. 

Get broad platform support, including bare metal, virtualized, containerized, GPU and CPU only. 

Supported infrastructure options include NVIDIA-Certified Systems™, NVIDIA DGX systems, and the public cloud. 

Access NVIDIA AI experts for guidance on configuration and performance. Engineering and other experts are available 8:00 a.m.-5:00 p.m., during local business hours. 

Receive priority notifications of the latest security fixes and maintenance releases. 

Long-term support, up to three years, is available for designated software releases.

Enterprise Training Services

Upskill your workforce with Enterprise Training Services for developers, data scientists, and IT professionals to get the most out of NVIDIA AI Enterprise. 

Get access to instructor-led workshops and self-paced training. 

Connect with your dedicated NVIDIA training advisor for course enrollment and guidance on training for your organization.

Renewals

Keeping your NVIDIA AI Enterprise software up to date is the most cost-effective way to protect your investment. Renew your subscriptions or SUMS to ensure your access to:

The latest updates and increased functionalities 

Continuity of uninterrupted business 

Improved usability, performance, and security 

Unmatched support service 

Access to the NVIDIA Support Portal

Flexible Licensing Options

NVIDIA AI Enterprise software products can be purchased as either perpetual licenses with SUMS or an annual subscription.

The perpetual license is a non-expiring, permanent software license that can be used on a perpetual basis without the need to renew. Support Services are required and are available in three-year or five-year increments. Renewals are available in 1 year increments.

The annual subscription is active for a fixed period as defined by the terms of the subscription. A subscription includes Support Services for the duration of the subscription term.

NVIDIA H100 and NVIDIA AI Enterprise

 NVIDIA H100 PCIe GPUs, featuring next-generation Tensor Cores, come with the NVIDIA AI Enterprise software suite and support to simplify the building of an AI-ready platform and accelerate AI workloads, delivering the performance, security, and scalability to achieve business value faster.

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Proactive, Personalized Support

A technical account manager (TAM) is a remote support engineer, project manager, and customer advocate from NVIDIA who focuses on managing technical support issues related to your NVIDIA solutions, and proactively helps you avoid potential problems in activities like upgrades. The TAM gives you peace of mind by helping you streamline day-to-day operations and reduce the time to resolution for open cases.

Business-Critical Support

Business-critical support helps you protect and secure your assets with 24/7 access to support engineers and premium service-level agreement (SLAs) through the NVIDIA Enterprise Support Portal. Experience a faster response time in all your cases, and get your tickets in front of the priority queue.

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