NVIDIA AI Enterprise Support Services

NVIDIA Support Services for the NVIDIA AI Enterprise software suite gives you seamless access to comprehensive software patches, updates, upgrades, and technical support. You now have an easy, reliable way to improve productivity and reduce downtime for your systems.

What’s Included in NVIDIA AI Enterprise Support Services

Coworkers learning about support services for NVIDIA AI Enterprise software suite.

Enterprise Support Services

This comprehensive services offering comes with a Support, Upgrades, and Maintenance Subscription (SUMS), available for NVIDIA AI Enterprise software on your NVIDIA-Certified Systems™, and includes:

  • Access to the latest updates and upgrades
  • Maintenance for NVIDIA AI Enterprise software
  • Direct communication with NVIDIA technical experts
  • Access to a searchable knowledge base of documentation, application notes, and articles
  • Rapid response and timely issue resolution
  • Active issue prioritization

Renewals

Keeping your AI Enterprise software up to date is the most cost-effective way to protect your investment. Renew your subscriptions or SUMS to ensure your access to:

  • The latest updates and increased functionalities
  • Continuity of uninterrupted business
  • Improved usability, performance, and security
  • Unmatched support service
  • The NVIDIA Support Portal

Flexible Licensing Options

NVIDIA AI Enterprise software products can be purchased as either perpetual licenses with SUMS or an annual subscription.

The perpetual license gives you the right to use the software indefinitely, with no expiration.

The annual subscription offering is a more affordable option that lets IT departments manage the flexibility of license volumes. NVIDIA AI Enterprise software products with an annual subscription are bundled with SUMS for the duration of the software’s license.

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Proactive, Personalized Support

A technical account manager (TAM) is a remote engineer, project manager, and customer advocate from NVIDIA who focuses on managing technical support issues related to your NVIDIA solution(s), drives your technical interests, and proactively helps you avoid potential problems in activities like upgrades. The TAM gives you peace of mind, helping you streamline day-to-day operations and reducing the time-to-resolution for open cases. Interested in TAM services? Contact enterpriseservices@nvidia.com for more details.

Business-Critical Support

Protect and secure your assets with 24/7 business-critical support that gives you access to the support engineers and premium service-level agreement (SLAs) through the NVIDIA Enterprise Support Portal. Experience a faster response time in all your cases and get your tickets in front of the priority queue. Want to learn more? Contact enterpriseservices@nvidia.com.

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