Enterprise Services

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Enterprise Services for Tesla

CUDA Support and Maintenance subscribers can take advantage of additional services to meet specific business needs. Pre-purchased Service Hours enable subscribers to quickly engage these services.


Service Description Service Hours
Escalated Issue Resolution

Faster Issue Resolution than the Standard maintenance release cycle

  • NVIDIA Qualified Workaround
  • NVIDIA Qualified Hotfix Release
40
160
On-Site Consultation NVIDIA Solution Architect works at your site with your development team to assess, parallelize, optimize and/or deploy a software application
(1 week minimum)
40
On-Site Office Hours NVIDIA Solution Architect visits your site one day each week for five contiguous weeks 60
Remote Office Hours NVIDIA Solution Architect works with your team via phone and online collaboration tools, one day each week for five contiguous weeks 40
On-Site Diagnosis NVIDIA Solution Architect works at your site to assist in isolation of issues (1 week minimum) 40
Software Enhancement Engineering Expedited implementation of new software features Based on Scope of Work

Additional Terms:

Services subject to availability and lead-time requirements

Download the datasheet to review support options (PDF 183KB).