NVIDIA-Certified Systems Software Support

Take advantage of enterprise-grade support for NVIDIA software running on NVIDIA-Certified Systems. With direct access to subject matter experts, you can quickly address software issues and minimize downtime.

Enterprise Support for NGC Software

If you’re looking to run AI, data analytics, and other software from the NVIDIA® NGC catalog, you can purchase enterprise software support. Benefits of NVIDIA-Certified Systems Software Support include:

Infrastructure Software

Infrastructure Software

Access support services for NVIDIA GPU drivers, CUDA® libraries and tools, container runtime for Docker, and NVIDIA GPU Operator.

NVIDIA NGC Software

NVIDIA NGC Software

Get enterprise support for free software published by NVIDIA in the NGC catalog. See a complete list of NVIDIA-Certified Systems supported software.

Private Registry

Private Registry

Store, secure, manage, and share your custom AI content, such as containers, model scripts, and Helm charts, within your enterprise. Learn more about NGC Private Registry.

Expert Assistance

Expert Assistance

Need quick help? Connect live with NVIDIA software experts during local, regional business hours. You can also use the NVIDIA Support Portal to log issues and review cases 24/7.

Support Services for Licensed Software

There are different support services designed for licensed software and available for NVIDIA-Certified Systems. Here are some of the other services to consider.

NVIDIA Virtual GPU

NVIDIA Virtual GPU

With the purchase of a virtual GPU (vGPU) license, NVIDIA-Certified Systems that are also vGPU-certified can be managed with leading virtualized infrastructure and cloud management frameworks. NVIDIA vGPU Support Services provide access to comprehensive software patches, updates, and upgrades, plus technical support.

NVIDIA AI Enterprise

NVIDIA AI Enterprise

NVIDIA AI Enterprise is an end-to-end, cloud-native suite of AI and data analytics software, optimized and certified by NVIDIA to run on VMware vSphere with NVIDIA-Certified Systems. The software license includes a Support, Update, and Maintenance Subscription (SUMS), which provides phone, portal, and email support for scaling and performance issues, as well as maintenance and new releases.

NVIDIA Omniverse Enterprise

NVIDIA Omniverse Enterprise

NVIDIA Omniverse Enterprise is an end-to-end 3D collaboration and true-to-reality simulation platform, optimized and certified by NVIDIA to run on NVIDIA-Certified Systems. The platform license features full Enterprise Support Services, SUMS and direct communication with technical experts via email, phone, and a web portal.

Hardware Support

NVIDIA-Certified Systems hardware support is available through our partner ecosystem. Please consult the partner that provided your server for details on the type of support that’s available.

Software Support Services

To streamline the overall process, we’ve qualified several of our OEM partners to sell NVIDIA-Certified Systems Support Services. You can purchase a single or multi-year contract. Please contact us for more information.

Frequently Asked Questions

  • What are NVIDIA-Certified Systems?

    NVIDIA-Certified Systems bring together NVIDIA GPUs and networking to servers from leading NVIDIA partners in optimized configurations. These servers are validated for performance, manageability, security, and scalability and are backed by enterprise-grade support from NVIDIA and partners. With an NVIDIA-Certified System, you can confidently choose performance-optimized hardware solutions to power your accelerated computing workloads—both in smaller configurations and at scale.

    Learn more about NVIDIA-Certified Systems >

  • Am I required to purchase NVIDIA-Certified Systems Software Support for NVIDIA-Certified Systems?

    You aren’t required to purchase NVIDIA-Certified Systems Software Support for NVIDIA-Certified Systems. You may choose to purchase this support if you plan to run free NVIDIA software from the NGC catalog. If you plan to purchase an enterprise software product from NVIDIA, such as NVIDIA AI Enterprise, NVIDIA Omniverse Enterprise, or NVIDIA Virtual GPU, then each of these provides a separate support agreement with the license purchase, which means you don’t need to purchase NVIDIA-Certified Systems Software Support. If you’re running third-party commercial applications, ask your software vendor about available support services.

  • What are NGC Support Services?

    NGC Support Services provide software support for NGC-Ready servers running NVIDIA software from the NGC catalog. NGC-Ready servers consist of NVIDIA GPUs installed in qualified enterprise-class servers that have passed an extensive suite of single-node tests that validate their ability to deliver high performance running NGC containers. GPUs must be one or more of the following: NVIDIA V100 Tensor Core, T4 Tensor Core, and RTX 6000/8000 ​GPUs.

    Learn more about NGC-Ready Systems >

    NOTE: The NGC-Ready Systems program has been replaced by the NVIDIA-Certified Systems program. All new GPUs will be covered only by the NVIDIA-Certified Systems program, although customers can still purchase a wide range of NGC-Ready Systems and still be fully supported.

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